Probe CX appoints Robert Easton as CEO to lead its next phase of transformation

  • Andrew Hume to transition into role of senior advisor to Probe CX’s Board
  • Robert Easton brings deep industry knowledge and extensive leadership experience as Probe CX looks to grow from ‘founder’ phase into its next phase of growth

Probe CX has announced that Robert (Bob) Easton, an accomplished executive and leader who until recently held the position of Chairman and CEO of Accenture’s business in Australia and New Zealand, has been selected to succeed Andrew Hume as Chief Executive Officer of Probe CX.

After close to nine years with Probe CX, Mr Hume has decided to step down from his role and transition his responsibilities to Mr Easton, who will commence in the role immediately. Mr Hume will assume the role of senior advisor to Probe CX’s Board, and continue to support the company’s business strategy.

‘’Bob’s appointment takes place at a time of strong growth and momentum, and while Probe CX is well-placed to enter into its next stage of transformation as an industry innovator,” said Peter James, Chair of Probe CX’s Board of Directors. “Andrew has played a crucial role in Probe CX’s growth and success in the recent years, including building a market leading CX business, becoming a leader in Digital CX and significant M&A. On behalf of the Board, we are grateful to Andrew for his dedication, and are pleased to be able to continue to benefit from his experience and knowledge in his new role as senior advisor to the Board. At the same time, we are thrilled to have Bob, with his decades of industry experience, lead Probe CX out of its ‘founder’ phase and into its next stage of growth.”
Andrew Hume, outgoing CEO, said, “It has been a privilege to lead Probe CX, and I am immensely proud of the milestones we have achieved over the past close-to-a-decade. I continue to be a strong believer in Probe CX’s mission and ability to be an innovator in the industry, and look forward to seeing all that this talented team will continue to accomplish in the years to come. I cannot think of anyone better than Bob, given his significant track record and experience, to take over the reins and lead Probe CX into its future.”

Robert Easton, incoming CEO, said, “I am honoured to be taking on the role of CEO, and to have the privilege of leading and working alongside such a talented team to drive Probe CX’s success and growth through developing and delivering best-in-class solutions for our clients at such an exciting time in our industry.”

About Robert (Bob) Easton

Robert (Bob) Easton has over three decades of experience in a distinguished career spanning business consulting, technology, business process outsourcing (BPO), business architecture, leadership, sales, large-scale change, and transformational execution.

Most recently, Bob held the position of Chairman and CEO of Accenture’s business in Australia and New Zealand (ANZ) from 2016 to 2020, and until early 2022, Bob served as Chairman. He was a member of Accenture’s Global Leadership Council and a member of the Growth Markets Operating Committee.

Bob was an active member of the Business Council of Australia from 2016 to 2021, including membership of subcommittees, and a member of the Champions of Change STEM group, a group focused on leading and influencing change in women’s representation in STEM.

As Chairman of Accenture ANZ, Bob chaired the local Governance, Compliance and Risk Board and as Director of several acquired entities. He also served on the boards of several non-profits, including the David L. Cooperrider Center for Appreciative Inquiry, Accenture ANZ Foundation, Positive Education Schools Association (PESA) and Cerebral Palsy Alliance (CPA).

Bob earned a Bachelor of Commerce from Victoria University, a Graduate Diploma in Psychology from Massey University, Master of Defense Studies from Deakin University, MBA from Macquarie University, and a Masters of Applied Positive Psychology from the University of Pennsylvania.

Media contact
Helena Smith