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TECHNOLOGY & TRANSFORMATION SERVICES

What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.

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Workforce Planning & Optimisation

Maximise the agility and flexibility of your workforce.
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At Probe CX, we possess the expertise, skills and cutting-edge technology to deliver workforce planning and optimisation platforms that seamlessly adapt to the demands of the modern working world

From resource allocation to performance management, we provide holistic solutions that drive efficiency, productivity and employee satisfaction. Onshore, offshore, on-premise, at-home or hybrid - discover the resourcing plans you need to support a workforce that has never been more fluid.

Client Success Story

Our workforce optimisation services have led to notable client achievements such as labour costs of up to $10 million as a result of a more efficient workforce due to correct staff allocation.

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National telehealth services provider saves $10 million in labour costs

Featured Case Study

National telehealth provider saves $10 million in labour costs

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Providing telehealth services to the general public, this client improved their workforce project management policies and reduced average handling times by 35%.
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Related Resources

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Workforce optimisation brochure

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