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What's new Increase contact centre capacity by 463% with AI Increase contact centre capacity by 463% with AI

Electricity and gas provider implemented AI-powered IVR systems and a flexible staffing model to meet increased caller surge demands.

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Workforce Planning & Optimisation

Maximise the agility and flexibility of your workforce.
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At Probe CX, we possess the expertise, skills and cutting-edge technology to deliver workforce planning and optimisation platforms that seamlessly adapt to the demands of the modern working world

From resource allocation to performance management, we provide holistic solutions that drive efficiency, productivity and employee satisfaction. Onshore, offshore, on-premise, at-home or hybrid - discover the resourcing plans you need to support a workforce that has never been more fluid.

Client Success Story

Collections agency reduces long-term aged receivables by 83% with debt
Collections agency reduces long-term aged receivables by 83% with debt
Experiencing challenges in your contact centre's debt collection efforts? Need to enhance efficiencies while optimising your debt recovery process?
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Related Resources

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Workforce optimisation brochure

Optimising your workforce can improve customer satisfaction, workforce scheduling, operational costs, employee engagement and other key ...

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Automate invoice and receipt processing with AI | Probe CX

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Automate invoice and receipt processing with AI

With innovative accounting and finance leaders desperate to keep their ...

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How to automate repetitive manual activities

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Automate repetitive manual activities

Discover how repetitive manual activities impact the productivity of an ...

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