Workforce Planning & Optimisation | Probe CX

At Probe CX, we possess the expertise, skills and cutting-edge technology to deliver workforce planning and optimisation platforms that seamlessly adapt to the demands of the modern working world.

From resource allocation to performance management, we provide holistic solutions that drive efficiency, productivity and employee satisfaction. Onshore, offshore, on-premise, at-home or hybrid - discover the resourcing plans you need to support a workforce that has never been more fluid.

Energy retailer saves $5.1 million with CX optimisation | Probe CX

Client success story

Energy retailer saves $5.1 million with CX optimisation

A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.

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Insights

Your one-stop shop for news, resources and blogs

Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation | ProbeCX

Superannuation and investment giant reduces contact centre staffing needs

Discover how a superannuation and investment giant reduced contact centre ...

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How AI will make CX more human

How AI will make CX more human

Discover how AI is transforming CX at Probe Group, blending digital ...

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Five member engagement strategies for any business

Transform your members into passionate advocates. Discover actionable strategies to elevate member engagement and achieve organisational success.

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