Deliver on the changing standards of customer experience with an exceptional CX strategy. Our Customer Experience Management solutions — including award-winning onshore and offshore contact centres — personalise interactions at scale and in real time. From strategy to implementation, sales to loyalty, we ensure seamless, responsive delivery that drives down your costs and secures a competitive advantage.
Elevate the experience
We’re the leaders in CX. Engage and delight customers through fully managed contact centre operations spanning five strategic locations.
Increase responsiveness
By recruiting talent at scale, teams expand flexibly to support your organisational objectives and in response to increased volumes.
Meet regulatory requirements
Access CXM compliant with regulations such as GDPR within an industry-leading security and compliance framework.
Lift loyalty, retention & revenue
Establish exceptional contact centre teams for enhanced customer satisfaction and NPS, changing detractors into loyal promoters.
Create competitive advantage
Turn the customer experience into your greatest advantage. Mobilise empathetic, customer-first service teams that support the broader vision.
Tap into a global talent pool of 9,000+ people committed to exceeding customer expectations on every phone call, with every message.
Onshore Staffing
Offshore Staffing
Overflow Support
Sales
Revenue Generation
Boost your balance sheet with the ultimate combination of strategy, talent and technology, powering any sales channel in any sector.
Channel Activation
Direct-to-Business Sales
Growth
Loyalty & Retention
We’re committed to achieving your retention goals. Cultivate satisfaction among your customer base with robust CX expertise and innovative technology.
Contact Centre Solutions
Loyalty Programs
Win-Back Programs
IT
Helpdesk & Support
Deliver world-class technical assistance when customers and end-users encounter challenges — all while helping contain your costs.
Technical Helpdesk
Ticket Management
Messaging
Live & Asynchronous Chat
Adapt to a world where customers connect anytime, anywhere and on any device. Unlock personalisation. Resolve queries faster. Delight your customers.
Real-Time Messaging
Asynchronous Messaging
Automation
Chatbots & Voicebots
Automate your customer interactions and design augmentation pathways that assist skilled specialist workforces. Optimise for success.
Chatbots
Voicebots
Virtual Agents
Engagement
Social Media Management
Build and connect with your community while maintaining the sustainability and credibility of your social platforms. Ensure responsive on-brand communications.
Content Distribution
Community Engagement
Content Moderation
Scale-up
Rapid Response Teams
Nimble talent meets reliable technology. Scale rapidly to meet unexpected spikes in volume by deploying up to 200 professionals online and on phone lines within 48 hours.
Our people are our greatest asset. Probe CX’s highly-engaged workforce is trained to anticipate and resolve customer needs, exceeding expectations every time.
Scalable solutions
Whether it's the teams or technology that power customer experience, we help you deploy and scale whenever, wherever you need support.
Trusted and proven
Our ISO certifications and strategic partnerships with other industry leaders support world-class delivery.
