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Partners

Strategic alliances with unmatched CX technology

We partner with elite technology vendors to unify and extend our proprietary platform, ensuring we deliver world-class CX solutions and performance uplifts.

Global vendor alliances. Integrated CX.
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The modern CX landscape is fragmented, forcing business leaders to navigate a complex array of siloed technology vendors, disparate data sources and costly integration projects that fail to deliver ROI. Probe CX's strategic alliances overcome the pitfalls of a build-your-own strategy by creating a unified, pre-integrated technology stack. We absorb the complexity of integration on your behalf — a proprietary approach that helps you focus on measurable CX and operational outcomes, not technology assembly.
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Accelerated time-to-value

Deploy best-in-class, pre-integrated technology solutions faster than a costly traditional vendor-by-vendor approach.

Single source of accountability

Eliminate uncertainty with one contract and one partner, Probe CX, accountable for all technology and outcomes.

Optimised technology roadmap

Gain a tailored CX blueprint that integrates our proprietary platform into your organisation and unlocks continuous innovation.

Unified data & insights

Leverage a consistent data architecture across all channels, transforming disparate data into centralised actionable insights.

Risk mitigation

Ensure regulatory compliance and technology resilience through proven Tier 1 vendor systems integrated by local CX experts.

Guaranteed performance

Achieving measurable outcomes and strategic goals across a breadth of industries.

$2.9

In revenue generated

By driving conversion rates 2x to 3x higher for engaged retail website users with a proprietary Virtual Agent.

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-30

After-call work

For an onshore contact centre, translating to a 100 second reduction in after-call work and +5% Grade of Service.

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-50

Manual QA

Achieved by implementing Automated Quality Management in an energy operator's existing tech stack.

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Why Probe CX

Elite technology. One partner.

Our alliances are your customer experience advantage. Accelerate time-to-value and innovate smarter through proven technology. 
Bypass integration complexity
Technology-agnostic approach
Access to innovation
Proprietary platform extension

Proprietary technology
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Convai

Conversational AI & Automation

Convai powers the advanced intelligent automation components of our platform, including the Oration suite (IVR, Virtual Agent and Chatbot). It supports high self-service rates and immediate, autonomous customer resolution.

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Innovior

Digital Process Automation

Innovior supports the deployment of solutions that improve back-end processes and agent workflows, such as implementing Email AI through Salesforce Agentforce, to reduce manual effort in the back office. 

Premier partnerships

Access the world’s leading customer experience technology through Probe CX.
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Genesys

Omnichannel CX foundation

In partnership with Genesys, we deliver a unified, AI-powered customer experience platform that moves beyond siloed contact centre infrastructure. Genesys provides the robust Contact Centre as a Service (CCaaS) foundation on which ProbeCX builds its proprietary solutions, ensuring that every customer interaction — whether voice, chat or email — is routed intelligently and managed seamlessly.

Its world-class cloud capabilities orchestrate omnichannel communication, providing agents with a unified desktop that streamlines workflows and access to customer history. And by integrating Genesys Agent Copilot and Genesys AI into the Probe OS platform, we enable our clients to achieve measurable efficiency gains and better CX outcomes.
Genesys: omnichannel CX foundation

In partnership with Genesys, we deliver a unified, AI-powered customer experience platform that moves beyond siloed contact centre infrastructure. Genesys provides the robust Contact Centre as a Service (CCaaS) foundation on which ProbeCX builds its proprietary solutions, ensuring that every customer interaction — whether voice, chat or email — is routed intelligently and managed seamlessly.

Its world-class cloud capabilities orchestrate omnichannel communication, providing agents with a unified desktop that streamlines workflows and access to customer history. And by integrating Genesys Co-Pilot and Genesys AI into the Probe OS platform, we enable our clients to achieve measurable efficiency gains and better CX outcomes.
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Salesforce

Data-driven customer experience

Probe CX partners with Salesforce in delivering operational excellence in complex CX. Salesforce provides the essential CRM platform and unified agent workspace, ensuring every agent is armed with a complete view of the customer. It also powers our Unified Agent Desktop, which pulls data from various systems — including contact centre data from Genesys and knowledge from Upland’s Panviva — into one screen. This cuts time spent toggling between applications, improving accuracy and reducing after-call work.

Innovior extends the power of Salesforce, embedding automation into agent workflows. This ensures every customer touchpoint is accurately recorded, allowing for end-to-end service management and informing data-driven decisions that enhance efficiency and loyalty.
Salesforce: data-driven customer experience

Probe CX partners with Salesforce in delivering operational excellence in complex CX. Salesforce provides the essential CRM platform and unified agent workspace, ensuring every agent is armed with a complete view of the customer. It also powers our Unified Agent Desktop, which pulls data from various systems — including contact centre data from Genesys and knowledge from Upland’s Panviva — into one screen. This cuts time spent toggling between applications, improving accuracy and reducing after-call work.

Innovior extends the power of Salesforce, embedding automation into agent workflows. This ensures every customer touchpoint is accurately recorded, allowing for end-to-end service management and informing data-driven decisions that enhance efficiency and loyalty.
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Google Gemini 

Next-gen conversational CX

Move beyond basic automation toward intelligent, human-like conversations and hyper-efficient agent workflows. Our partnership injects the most cutting-edge generative AI, Gemini and advanced cognitive computing directly into your CX operations.

Google’s AI edge, within the Probe Digital Agent (DA), generates accurate, context-aware responses — essential for achieving the unparalleled deflection rates we promise. We also integrate Google technology into the agent workspace via Agent Space capabilities. Both autonomous and human-assisted channels benefit from its enterprise-grade machine learning, achieving enhanced customer satisfaction, speed of service and operational efficiency.
Google Gemini: next-gen conversational CX

Move beyond basic automation toward intelligent, human-like conversations and hyper-efficient agent workflows. Our partnership injects the most cutting-edge generative AI, Gemini, and advanced cognitive computing directly into your CX operations.

Google’s AI edge, within the Probe Digital Agent (DA), generates accurate, context-aware responses — essential for achieving the unparalleled deflection rates we promise. We also integrate Google technology into the agent workspace via Agent Space capabilities. Both autonomous and human-assisted channels benefit from its enterprise-grade machine learning, achieving enhanced customer satisfaction, speed of service and operational efficiency.

Other key partnerships
Azure

Microsoft Azure

Enterprise Cloud Services & AI Capabilities

  • An alternative scalable, secure platform for specific deployments 
  • Integrates Microsoft's enterprise tools 
  • AI and data services
aws

AWS

Secure Cloud Infrastructure & Data Foundation

  • Hosts the Probe OS data architecture
  • Scalable, resilient and multi-tenanted
  • Powers advanced AI and analytics
uipath

UiPath

Robotic Process Automation (RPA)

  • Automation and digital process excellence tools
  • Enables intelligent automation solutions that streamline complex back-office workflows
upland

Upland

Knowledge Management (KM)

  • Includes AI-powered software like Panviva
  • Access consistent, accurate information
  • Boosts first-contact resolution 
livedx

LivedCX

Customer Journey & VoC Analytics

  • Specialised voice of the customer (VoC) and journey mapping tools
  • Turns unstructured customer feedback into actionable insight 
symtrain

SymTrain

Training & Simulation

  • Simulation-based training tools (used in Probe OS Training)
  • Accelerates agent onboarding
  • Ensures consistent service quality

Awards and recognition

Tap into our elite technology partnerships

Contact us today to see how you can take advantage of our unparalleled CX technology.

Tap into our elite technology partnerships

Contact us today to see how you can take advantage of our unparalleled CX technology.