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Cybersecurity

Industry-leading cybersecurity and infosec

Our secure CX solutions protect your most valuable assets and mitigate risk as we partner to deliver exceptional customer experiences. 

Guard your organisation from risk
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As a trusted strategic partner, maintaining your cybersecurity — and ours — is a fundamental part of our service. We have the strongest information security posture in the Australian and New Zealand CX industry with ISO-certified systems backed by a robust globally-recognised security framework.
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Protect sensitive data

We handle sensitive and confidential client data, and can safeguard this information from theft or compromise.

Maintain trust & reputation

Our robust security posture demonstrates a commitment to protecting client assets, ensuring brand reputation remains intact. 

Ensure business continuity 

Prevent downtime and lost productivity, and minimise the impact on the bottom line if an unforeseen incident does occur.

Ensure regulatory compliance

Meet legal and regulatory requirements, including the GDPR, and avoid risking significant fines and legal action. 

Mitigate financial risk

Rely on risk management that reduces exposure to the costs of a data breach or cyberattack, including (but not limited to) financial losses.

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Why Probe CX

Your trusted partner in digitally-enabled CX

We help you remain focused on innovation, together with our strategic security partners: Recorded Future, Rapid7, Sophos, Proofpoint and EY. We also partner with Tier 1 technology vendors to orchestrate secure and superior digitally-enabled CX solutions for clients and their customers.
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Globally-recognised certifications
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ISO/IEC 27001 

A tool for operational excellence, we adhere to the world’s standard for information security management systems (ISMS), ensuring risk management and cyber resilience. 
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ISO 9001 

ISO 9001 is a globally-recognised standard which defines how we, as partners, implement and continually improve quality management systems (QMS).
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ISO 22301 

By meeting the international standard for business continuity management systems (BCMS), we ensure proactive risk identification and continuity of operations.
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PCI DSS compliance

We use secure systems and protect customer payment data in adherence to Level 1 of the global Payment Card Industry Data Security Standards (PCI DSS).

Industries we serve

Protecting digital ecosystems for clients in:
BFSI

Increase responsiveness, proactively manage risk and create long-term relationships while preserving trust. 
Government

Our experts implement efficiencies that support improved civilian engagement with government services. 
Healthcare

We help ensure equitable patient experiences and streamline service delivery with reduced operational cost.
Telecommunications

We help telcos effectively handle high volumes, ensure fast issue resolution and reduce customer churn.
Energy & Utilities

Drive self-service adoption to reduce cost-to-serve, while digital agents manage peak demand and service outages.
Retail & Ecommerce

Partner with us to retain customers and drive loyalty with experiences that contribute to revenue growth. 
Travel

Shape memorable experiences with 24/7 automated support to manage complex bookings and journey disruptions.
Mining

We offer advanced data-driven solutions focused on process optimisation, resulting in a competitive advantage. 
Transport & Logistics

Streamline operations and the customer journey to increase customer satisfaction with proactive exception management.

Latest thinking in customer experience

Let’s partner and enable real transformation

Get in touch to learn more about our secure CX and technology solutions that deliver on impact.

Let’s partner and enable real transformation

Get in touch to learn more about our secure CX and technology solutions that deliver on impact.