Enterprise Services
Strategic solutions accelerating business growth
We empower organisations to focus on core business by providing ancillary expertise that scales operations, mitigates risk and achieves greater commercial efficiency.
Fully optimise your operations — and scale.
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Streamline the front office and back office while you remain focused on key objectives. Probe CX's Enterprise Services — a comprehensive suite of CX and technology solutions — foster innovation that drives efficiencies and manages operational costs. For organisations seeking to optimise across functions, partnering with us is the first step in the pathway towards sustainable growth.
Enhanced customer experience
Deliver consistent, meaningful customer interactions across touchpoints by leveraging a blend of human empathy and digital innovation.
Operational optimisation
Streamline processes and reduce operating costs through intelligent automation, data-driven insights and scalable solutions.
Strategic growth & innovation
Gain an advantage by adopting next-generation CX strategies, embracing AI and machine learning, and adapting to market demands.
Risk mitigation
Ensure business continuity and responsible AI implementation with a partner focused on managing risks and providing strong infosec.
Scalability & flexibility
Access a broad range of capabilities and flexible staffing models that allow for rapid scaling and adaptation to fluctuating business needs.
Our capabilities
Comprehensive enterprise solutions
Probe Assist
Collections & Debt Management
Partner with Probe Assist, part of Probe CX, to recover customer debt and maximise cashflow with empathy-led collections and simple digital payments.
Recovery
Field Services
Access a strong Australia-wide network of field agents using a collaborative, empathy-first approach in supporting customers to pay back their outstanding debts.
Admin
Back Office & Claims Processing
Optimise the back office and enhance the customer experience. Simplify and automate processes, reduce delays and maintain customers’ trust.
CCaaS
Contact Centre as a Service
Transform your operation by tapping into scalable cloud-hosted contact centre technologies that modernise service delivery.
Helpdesk
IT Service Management
Create integrated operations offering omnichannel support for technical support and troubleshooting, ensuring SLA compliance and proactive maintenance.
Cashflow
Finance & Administration
Manage your finance and admin functions with complete precision. By optimally managing people and technology, we streamline interactions, forecasting and costs.
Marketing
SEO & SEM
Boost online visibility and drive targeted traffic for your business by leveraging search engine optimisation (SEO) and search engine marketing (SEM).
Social Media
Content Moderation
Guard your online content responsively to ensure it is safe and positive for customers while maintaining brand reputation.
Your trusted partner
At Probe CX, we leverage cutting-edge technology and human-centric design to deliver exceptionally innovative customer experiences.
Deep industry expertise
Proven track record
Scalable & flexible
Risk-managed implementation
Transforming businesses, delivering impact.
Probe CX has a proven track record of delivery for Australia’s most iconic brands.
-20
FTE requirements
WFM optimisation reduces contact centre staffing through contact deflection and process simplification.
$1.9
Collections savings
Credit management and knowledge system optimisation streamlines 1,600+ processes.
+14
Net promoter score (NPS)
Global transport company lifts NPS and cuts average handling time by 25 seconds by deploying tech upgrade.
Industries we serve
We partner to unleash growth within:
BFSI
Increase responsiveness, proactively manage risk and create long-term relationships while preserving trust.
Government
Our experts implement efficiencies that support improved civilian engagement with government services.
Healthcare
We help ensure equitable patient experiences and streamline service delivery with reduced operational cost.
Telecommunications
We help telcos effectively handle high volumes, ensure fast issue resolution and reduce customer churn.
Energy & Utilities
Drive self-service adoption to reduce cost-to-serve, while digital agents manage peak demand and service outages.
Retail & Ecommerce
Partner with us to retain customers and drive loyalty with experiences that contribute to revenue growth.
Travel
Shape memorable experiences with 24/7 automated support to manage complex bookings and journey disruptions.
Mining
We offer advanced data-driven solutions focused on process optimisation, resulting in a competitive advantage.
Transport & Logistics
Streamline operations and the customer journey to increase customer satisfaction with proactive exception management.
