Advanced Analytics & Decisioning
Give your agents the tools, skills and inspiration to scale to unprecedented heights.
We provide both traditional and automated quality management services to optimise agent performance.
CX Success Story
Our advanced analytics and decisioning services have led to notable client achievements, such as increased CSAT scores from 73% to 87% and CX sentiment scores from 42 to 73.
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A compilation of the real-life challenges of our clients and the real-time solutions that Probe CX provided to make these businesses better.
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digitally-enabled CX