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Probe Assist

If you've been contacted about an outstanding account, we'll work with you to understand your options and find the best path forward.
How it works

How Probe Assist works

Every situation is different. Our process is designed to help you understand your account, explore your options and take the next step with confidence.
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We’ll get in touch

We'll contact you by letter, email, SMS or phone to let you know we've been assigned your account and explain the options available to you.

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Review your details

We'll ask you to confirm some basic information and ensure the account details we hold are accurate. If something doesn't look right, we're here to help. 

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Explore your options

Depending on your circumstances, you may be able to make a payment in full, arrange a payment plan or discuss other available support options. 

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Stay on track

Once you've chosen an option, we'll help you manage the next steps. Whether you're making a one-off payment or following a payment plan, we'll help you stay on track.

Need help with your account?

Whether you're looking to make a payment, have a question about your account, or need support understanding your options, our team is here to help.

Make a payment

Make a secure payment online at a time that suits you.

Contact our team

Need help with your account? Send us a message and we'll get back to you.

Call us

Speak with one of our team members for personalised support.

Australia      1300 177 623

Overseas   +61 (3) 9508 4666
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Help & Support

We're here to help 

At Probe Assist, we understand every individual’s financial situation is unique and our priority is to treat you with dignity at all times; supporting you to find the right path forward. We are committed to helping customers who are experiencing financial hardship and you can read more on how we assess each case within our Financial Hardship Policy.

Additionally, if you need free, confidential and independent advice, we encourage you to reach out to the following support services.

 
National Debt Helpline
Free Financial Counselling
Dealing with Debt
Managing Your Money

Ombudsman Schemes
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Australia Financial Complaints Authority (AFCA)

Dispute resolution for credit, finance and loans, insurance, banking deposits and payments, investments and financial advice and superannuation

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Office of the Australian Information Commissioner (OAIC)

The independent national regulator for privacy and freedom of information

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Telecommunications Industry Ombudsman (TIO)

Provide a fair, independent and accessible external dispute resolution service for residential consumers and small businesses who have an unresolved complaint about their phone or internet service

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Energy and Water Ombudsman Victoria (EWOV)

Independent and impartial dispute resolution service for complaints about energy and water issues in Victoria

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Energy and Water Ombudsman Queensland (EWOQ)

Awarded for creating meaningful employment opportunities

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Energy and Water Ombudsman Western Australia (EWOWA)

Independent and impartial dispute resolution service for complaints about energy and water issues in Western Australia

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Australian Collectors & Debt Buyers Association (ACDBA)

Promotes the Code of Practice for good behaviours, Standards and Compliance for all member businesses

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The Australian Banking Association (ABA)

Advocates for a strong, competitive and innovative banking industry that delivers excellent and equitable outcomes for customers

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Collections as a Service

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