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TECHNOLOGY & TRANSFORMATION SERVICES

What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.

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Messaging

Step into the future of customer communication with dynamic messaging services.
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Break free from limitations and create a world where your customers can connect with you on their terms - anytime, anywhere and on any device

At Probe CX, our asynchronous messaging solutions revolutionise customer interactions, paving the way for faster resolutions, seamless engagements and an unparalleled customer experience. Embrace the power of conversation and unlock the potential of real-time, personalised messaging.

CX Success Story

Our messaging services have led to notable client achievements such as improved caller deflection by 75% and a net promoter score increase to 61.

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Featured Case Study

Health insurance provider facilitates a champion-challenger model for message deflection

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A leading private health and insurance provider increased deflection from voice to messaging channels to achieve increased customer satisfaction scores >80%, a 94% average quality score and time to first response of 3:44 minutes.
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