Energy & Utilities

Transform The Way You Do CX

The Energy And Utilities Industry Faces Multi-faceted Challenges

The industry faces challenges with aging infrastructure and issues around consumer affordability and wholesale pricing. Central concerns in the industry include price competitiveness and the shift to solar energy. These are compounded by pressure on margins for SME retailers and customer churn due to economic hardships. Energy retailers operate in a high-stakes environment where effective data analytics plays a crucial role in making informed decisions to stay ahead.

Regulatory and environmental changes are reshaping the energy landscape. Governments face the challenge of establishing long-term policies. Meanwhile, coal-fired plant operators must strike a balance between maintaining aging facilities and transitioning to cleaner energy sources to meet rapidly evolving consumer preferences.

Proactive investments in infrastructure modernisation, sustainable energy practices, cybersecurity and innovation are essential to the industry's resilience and adaptability.

CX Success Story

We’ve empowered utility organisations to achieve exceptional results such as credit and collections savings of $1.9 million through effective credit management controls.

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