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What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.

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CASE STUDY

Global delivery provider's tech upgrade for enhanced data accuracy

NPS increased by +14 in six months.
P_ResourceCover_Global delivery providers tech upgrade for enhanced data accuracy (LaLaMove_Genesys)

Is your existing tech infrastructure disjointed and having a negative affect on customer experience metrics?

P_ResourceInside_Global delivery providers tech upgrade for enhanced data accuracy (LaLaMove_Genesys) V2

Download this case study to learn:

In this case study discover how a unified technology ‘re-vamp’ program:

  • Achieved labour cost savings of $250,000 annually
  • Reduced contact centre average handling times by 25 seconds
  • Increased net promoter scores from +39 to +53 in just six months.


Download now for these insights and more.

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