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TECHNOLOGY & TRANSFORMATION SERVICES

What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.

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Customer Intent

Enable better conversations. Deflect calls. Identify callers and determine customer intent.
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All Before The Call Reaches An Agent.

Oration is an easy-to-implement, low-cost plugin that uses advanced AI-powered speech recognition technology to ensure the best possible outcome is achieved for every call.

Designed to be implemented as an overlay to your existing contact centre technology infrastructure, Oration is a SaaS cloud-based solution that can be up and running within a matter of days. Oration is flexible – you choose what works best for you.

CX Success Story

Our customer intent services have led to notable client achievements including a 43% reduction in average handling times and an impressive call resolution rate of 96.14%.

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Featured Case Study

IVR Implementation Improved Caller Efficiencies By 75%.

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Asia Pacific's leading health and wellness group used Oration to identify customer intent and saved 233 labour hours per day across 145 locations.
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