Managed & Outsourced Services

TECHNOLOGY & TRANSFORMATION SERVICES

What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.

Continue reading

Customer Intent

Enable better conversations. Deflect calls. Identify callers and determine customer intent.
Get in touch

All Before The Call Reaches An Agent.

Oration is an easy-to-implement, low-cost plugin that uses advanced AI-powered speech recognition technology to ensure the best possible outcome is achieved for every call.

Designed to be implemented as an overlay to your existing contact center technology infrastructure, Oration is a SaaS cloud-based solution that can be up and running within a matter of days. Oration is flexible – you choose what works best for you.

CX Success Story

Our customer intent services have led to notable client achievements including a 43% reduction in average handling times and an impressive call resolution rate of 96.14%.

Read full story

Featured Case Study

IVR Implementation Improved Caller Efficiencies By 75%.

Download Now
A leading health and wellness group used Oration to identify customer intent and saved 233 labour hours per day across 145 locations.
Download Now

Related Resources

Customer experience (CX) tech: a banking and finance gamechanger | Probe CX

Blog

Customer experience (CX) tech: a banking and finance gamechanger

Discover the importance of CX and what digital tools are changing the status quo in the banking and finance industry.

Continue reading
6 important CX metrics and KPIs (and how to measure them) | Probe CX

Blog

6 important CX metrics and KPIs (and how to measure them)

The must-know CX metrics to help you ‘be where your customers are’ and guide ...

Continue reading
Customer-centric trends shaping 2023 | Probe CX

Blog

Customer-centric trends shaping 2023

Customer-centric companies are successful companies, which is why so many ...

Continue reading

Connect with us

© Copyright 2023 Probe CX | All Rights Reserved
Privacy Policy | Financial Hardship Policy | Whistleblower Policy | Complaints Procedure | Supplier Code of Conduct