Customer Intent
Enable better conversations. Deflect calls. Identify callers and determine customer intent.
All Before The Call Reaches An Agent.
Oration is an easy-to-implement, low-cost plugin that uses advanced AI-powered speech recognition technology to ensure the best possible outcome is achieved for every call.
Designed to be implemented as an overlay to your existing contact center technology infrastructure, Oration is a SaaS cloud-based solution that can be up and running within a matter of days. Oration is flexible – you choose what works best for you.
CX Success Story
Our customer intent services have led to notable client achievements including a 43% reduction in average handling times and an impressive call resolution rate of 96.14%.
Read full story
A leading health and wellness group used Oration to identify customer intent and saved 233 labour hours per day across 145 locations.
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digitally-enabled CX