Customer Intent

Enable better conversations. Deflect calls. Identify callers and determine customer intent.

All Before The Call Reaches An Agent.

Oration is an easy-to-implement, low-cost plugin that uses advanced AI-powered speech recognition technology to ensure the best possible outcome is achieved for every call.

Designed to be implemented as an overlay to your existing contact center technology infrastructure, Oration is a SaaS cloud-based solution that can be up and running within a matter of days. Oration is flexible – you choose what works best for you.

Client Success Story

Our customer intent services have led to notable client achievements including a 43% reduction in average handling times and an impressive call resolution rate of 96.14%.

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