How do collections work?

Collections are unpaid debts, either managed internally, or sold to a collections agency who then recoup the debt on behalf of the company. They will contact the debtor and work with them to resolve the debt.

Why hire a collections agency?

If your company has outstanding debts to several customers or clients it may be difficult for you to obtain these without significant time and effort. By hiring a collections agency you can outsource this task, and have your debts recovered in a professional and timely manner.

What happens when you're sent collections?

When you're sent collections you are given a variety of ways to pay your debt. Collections come with instructions to pay so you can manage your debt. There should also be a phone number or another way for you to contact the agency if you have questions or need support.

What happens if you ignore a collections agency?

If you ignore a collections agency's attempts to contact you there is risk that they will escalate the debt through the legal system. There are several ways you can check if the collections agency is legitimate or not. The collections note should for instance have an identifier, such as a reference number, which is unique to you.

Staff Augmentation

Elevate staff productivity with enhancement capabilities.

Many organizations are facing significant challenges when trying to manage their various functions and processes in-house. This can lead to increased costs, reduced productivity and strained resources.

Our Staff Augmentation services address these issues head-on. Whether you struggle with the complexities of financial management, the intricacies of procurement, the demands of HR and recruitment, the development of cutting-edge software, the execution of effective digital marketing strategies or the meticulous handling of data processing and monitoring, we are here to provide the expertise you need.

By partnering with Probe CX, you’ll gain access to a team of skilled professionals who seamlessly integrate with your existing workflows and processes.

What we do

We enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. We design scalable, end-to-end CX solutions, understanding the pains of our clients, their employees and their customers.

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What we do