ENHANCED CX

Amplifying human capabilities with technological excellence

The home of
digitally-enabled CX

Design

We help organisations create the blueprint for delivering exceptional customer experiences through innovative, contemporary digital solutions with a human touch.

Build

We combine the latest technology with people, process and data to deploy market-leading customer solutions that accelerate time to value and deliver sustained high performance.

Deliver

We provide organizations with a complete end-to-end service for customer operations, based upon the principles of service excellence, exceptional customer outcomes and continuous performance improvement.

Optimize and Transform

We live in a fast-moving world. Organizations need to continually adapt and change to remain relevant to their customers. Our digital transformation capabilities and solutions help clients deliver the uplift required to become modern digital organisations.

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Our Goal

Probe CX is committed to helping our clients become modern digital organizations

Using human-led technology, we help organizations transform their digital capabilities to remain relevant to their customers in an ever-changing world. From workforce management and people and culture, to intelligent automation and outsourced services, our focus is on creating environments for digitally-enabled CX to thrive.

Learn more about Probe CX

40+

Years experience

Helping our clients achieve success

Goal

To deliver digitally-enabled CX

18,000+

Team members

Who are here to help

Strategic locations

Australia, New Zealand, the Philippines, the US and India

Industry awards

From leading research firms and institutions

Our approach

We do things differently at Probe CX

We manage risk to create value. We focus on responsible use of Al. We put ourselves in our clients' shoes. While helping modernize organizations is top of our priority list, we are equally passionate about doing so in a manner that is socially responsible and sustainable. In a world that has never been more competitive, we provide innovative, contemporary digital solutions with a human touch.

Discover our ethos