Probe CX awards and accreditations

Awards and accreditations from leading research firms and institutions

As an industry-leading customer experience and digital transformation provider, Probe CX has a resume to match any of our competition.

2023 award
Frost and sullivan

Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2023

Frost & Sullivan

Frost & Sullivan’s rigorous evaluation process identified Probe CX, for the 11th time, as a top performer in various criteria within the Australian customer experience outsourcing services sector.

ISG

Back2Back Leader (2021-2023): Digital Operations, Hybrid Working Solutions and Social Media CX Services

ISG Provider Lens™ (IPL) Quadrant

ISG Provider Lens awarded Probe CX the top position, for the third consecutive year, across three quadrants of their Customer Experience Services Australia report.

Everest Group

Major Contender: Customer Experience Management (CXM) APAC

The Everest Group PEAK Matrix®

Everest Group recognized Probe CX as a global Major Contender for customer experience management services due to their operational flexibility, process agility and ease of doing business.

2022 award
ISG

Leader: Digital Operations, Work From Home and Social Media CX Services

ISG Provider Lens™ (IPL) Quadrant

ISG Provider Lens awarded Probe CX the top position, for the second year in a row, across three quadrants of their Contact Center Customer Experience Services Australia report.

Everest Group

Leader, Star Performer: Customer Experience Management (CXM) APAC

The Everest Group PEAK Matrix®

Everest Group recognized Probe CX as an APAC Leader and Star Performer in customer experience management services, citing high client satisfaction, technology advancements and innovation investments.

2021 award
Frost and sullivan

Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2021

Frost & Sullivan

Frost & Sullivan’s rigorous evaluation process identified Probe CX as a top performer in various criteria within the Australian customer experience outsourcing services sector.

CEO magazine

CEO of the Year ($100m+ turnover)

The CEO Magazine

Probe CX’s Chief Executive Officer, Andrew Hume, was declared CEO of the Year at a prestigious gathering of the nation’s top executives.

The Recruitment Hackers

Best Virtual Hiring Process

The Recruitment Hackers

Probe CX was awarded the Best Virtual Hiring Process Award due to its quick and efficient digital recruitment process.

Australian Growth Company Awards Logo

Business Services Growth Company of the Year

Australian Growth Company Awards

Probe CX received national recognition at the 2021 Australian Growth Company Awards due to their ability to record significant growth despite the pressures of the pandemic.

IBISWorld

Australia’s Top 100 Private Companies

IBISWorld

Probe CX was included in the top 100 Australian private companies, soaring more than 100 positions from 212th to 94th in just 12 months.

Financial review

Shortlisted: Best Places to Work

Australian Financial Review

Probe CX received a shortlist nomination as one of Australia’s Best Places to Work due to their industry-leading practices in wellbeing, flexibility, inclusion, agility and motivation for their teams.

2010-2020 award
Frost and sullivan

Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2012 - 2020

Frost & Sullivan

Frost & Sullivan’s rigorous evaluation process identified Probe CX as a top performer in various criteria within the Australian customer experience outsourcing services sector.

CCW

Finalist: Best in Class Contact Center (>100 seats) 2020

Customer Contact Week Australia Excellence Award

Probe CX became a Finalist for Best in Class Contact Center (>100 seats) for its commitment to innovative strategies and engaged culture, encouraging staff to become active brand advocates.

Workskil

Employer of the Year 2019

Workskil Australia

Probe CX was recognized for its outstanding dedication to creating a supportive and inclusive workplace that promotes employee well-being and development.

Auscontact-association

Customer Category Excellence (VIC) - Coles 2019

Auscontact Association National Award

Probe CX was honored with the 2019 Customer Category Excellence (VIC) award from Coles for its exceptional customer-centric approach.

at work australia

Champion Employer of the Year 2019

At Work Australia

The Champion Employer of the Year 2019 award acknowledges Probe CX’s dedication to providing job seekers with opportunities for successful and long-term employment.

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