Probe CX awards and accreditations
Awards and accreditations from leading research firms and institutions
As an industry-leading customer experience and digital transformation provider, Probe CX has a resume to match any of our competition.
Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2023
Frost & Sullivan
Frost & Sullivan’s rigorous evaluation process identified Probe CX, for the 11th time, as a top performer in various criteria within the Australian customer experience outsourcing services sector.
Back2Back Leader (2021-2023): Digital Operations, Hybrid Working Solutions and Social Media CX Services
ISG Provider Lens™ (IPL) Quadrant
ISG Provider Lens awarded Probe CX the top position, for the third consecutive year, across three quadrants of their Customer Experience Services Australia report.
Major Contender: Customer Experience Management (CXM) APAC
The Everest Group PEAK Matrix®
Everest Group recognized Probe CX as a global Major Contender for customer experience management services due to their operational flexibility, process agility and ease of doing business.
Leader: Digital Operations, Work From Home and Social Media CX Services
ISG Provider Lens™ (IPL) Quadrant
ISG Provider Lens awarded Probe CX the top position, for the second year in a row, across three quadrants of their Contact Center Customer Experience Services Australia report.
Leader, Star Performer: Customer Experience Management (CXM) APAC
The Everest Group PEAK Matrix®
Everest Group recognized Probe CX as an APAC Leader and Star Performer in customer experience management services, citing high client satisfaction, technology advancements and innovation investments.
Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2021
Frost & Sullivan
Frost & Sullivan’s rigorous evaluation process identified Probe CX as a top performer in various criteria within the Australian customer experience outsourcing services sector.
CEO of the Year ($100m+ turnover)
The CEO Magazine
Probe CX’s Chief Executive Officer, Andrew Hume, was declared CEO of the Year at a prestigious gathering of the nation’s top executives.
Best Virtual Hiring Process
The Recruitment Hackers
Probe CX was awarded the Best Virtual Hiring Process Award due to its quick and efficient digital recruitment process.
Business Services Growth Company of the Year
Australian Growth Company Awards
Probe CX received national recognition at the 2021 Australian Growth Company Awards due to their ability to record significant growth despite the pressures of the pandemic.
Australia’s Top 100 Private Companies
IBISWorld
Probe CX was included in the top 100 Australian private companies, soaring more than 100 positions from 212th to 94th in just 12 months.
Shortlisted: Best Places to Work
Australian Financial Review
Probe CX received a shortlist nomination as one of Australia’s Best Places to Work due to their industry-leading practices in wellbeing, flexibility, inclusion, agility and motivation for their teams.
Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2012 - 2020
Frost & Sullivan
Frost & Sullivan’s rigorous evaluation process identified Probe CX as a top performer in various criteria within the Australian customer experience outsourcing services sector.
Finalist: Best in Class Contact Center (>100 seats) 2020
Customer Contact Week Australia Excellence Award
Probe CX became a Finalist for Best in Class Contact Center (>100 seats) for its commitment to innovative strategies and engaged culture, encouraging staff to become active brand advocates.
Employer of the Year 2019
Workskil Australia
Probe CX was recognized for its outstanding dedication to creating a supportive and inclusive workplace that promotes employee well-being and development.
Customer Category Excellence (VIC) - Coles 2019
Auscontact Association National Award
Probe CX was honored with the 2019 Customer Category Excellence (VIC) award from Coles for its exceptional customer-centric approach.
Champion Employer of the Year 2019
At Work Australia
The Champion Employer of the Year 2019 award acknowledges Probe CX’s dedication to providing job seekers with opportunities for successful and long-term employment.
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