What's new 
Creating exceptional customer experiences by 'doing it better'
Creating exceptional customer experiences by 'doing it better'
Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.
Continue readingBlog
Discover the latest insights, information and trends in blogs created by customer experience experts.
Part 3 Generative AI special report: the future of work
26 Nov 2023
Discover how the technology everyone is talking about will impact the future workplace.
Top 6 future trends in contact centers
03 Nov 2023
Discover how technology is changing contact centers for the better with these top trends.
Part 2 Generative AI special report: plan for long-term
17 Oct 2023
Discover why executives need to remember the bigger picture in their rush to embrace generative AI technology.
Part 1 Generative AI special report: evaluating the risk vs rewards
28 Sep 2023
Generative AI may be the talk of the tech world but it needs to come with a warning sign.
The power of repeat customers in an uncertain world
17 Sep 2023
Discover why more businesses are focusing on the customers they already know.
An insider’s guide to workplace diversity and inclusion
29 Aug 2023
Meet the diversity and inclusion challenge by tapping into 25-plus years of experience.
Why outsourcing should be part of any crisis management strategy
21 Jun 2023
Learn why more companies are turning to outsourcing to help navigate difficult times.
8 RPA trends to watch
13 Jun 2023
From hyperautomation to low-code platforms and increased focus on security, learn about the latest developments shaping the world of automation.
Why you should invest in both customer engagement and retention
12 Jun 2023
Discover why engaging with customers means little without the support of a quality retention strategy.
Customer experience (CX) tech: a banking and finance gamechanger
20 Apr 2023
Discover the importance of CX and what digital tools are changing the status quo in the banking and finance industry.
6 important CX metrics and KPIs (and how to measure them)
11 Apr 2023
The must-know CX metrics to help you ‘be where your customers are’ and guide the next phase of your CX strategy.
Customer-centric trends shaping 2023
02 Mar 2023
Customer-centric companies are successful companies, which is why so many will be tapping into this year’s top tips for nurturing happier consumers.
Outsourcing, Offshoring and Onshoring. What’s the difference?
27 Jan 2023
Tough economic times are a great time to consider outsourcing - but which destination would work best for your business?
The costs of outsourcing
22 Dec 2022
Discover how much it costs to outsource and what your business can expect.
How much companies can save by outsourcing
28 Oct 2022
Outsourcing is a great way to save money but it is not a case of one size fits all. Learn the savings on offer and hidden costs to watch out for.
Contact centers: attracting and retaining the right talent
19 Sep 2022
The strategies contact center recruitment channels can use to attract and retain quality talent and how to correctly compensate these employees.
What are the advantages of outsourcing?
15 Jul 2022
An in-depth guide on what outsourcing actually is and the advantages hiring an offshore team can have for your business.
8 principles of customer experience
24 Nov 2021
Building and implementing a CX strategy takes time. Embracing the following principles is a key step towards enhancing CX within your organisation...
Best customer experience metrics and KPIs
08 Sep 2021
Delivering a positive customer experience is a key goal for all businesses, and today, it has become an industry of its own. Find out more in this blog.
No results found.
