Blog
Discover the latest insights, information and trends in blogs created by customer experience experts.
10 Jan 2025
Dive into the world of AI agents, exploring their types, benefits, and real-world use cases. Learn how these intelligent systems are transforming industries.
19 Nov 2024
Read our list of customer service (CX) statistics currently dominating across different industries.
20 Sep 2024
Discover how AI is transforming CX at Probe Group, blending digital technology with human touch to enhance interactions, streamline processes and foster empathy in service delivery.
01 Oct 2024
Learn how the cloud is revolutionizing the contact center environment and making life better for customers, agents and businesses.
22 Nov 2024
IVAs are powered by cognitive process automation and nature language understanding. Learn more about intelligent virtual assistants in this blog here.
27 May 2024
Learn how a major retailer teamed with Probe CX to transform their contact centre experience.
07 Apr 2024
Learn practical tips to improve contact center agent performance in the modern-day contact center.
04 Apr 2024
How will conversational AI will reshape service delivery from every angle?
21 Feb 2024
Discover how automation can change customer experience for the better.
13 Feb 2024
Discover a world where technology is helping change the customer experience conversation for contact center managers, agents and callers.
07 Feb 2024
Discover the key questions to answer before tackling the daunting task of digital transformation.
07 Jan 2024
Discover the statistics that reinforce the importance of digital transformation.
07 Feb 2024
RPA can create growth opportunities and reduce operational costs but it is not a 'one size fits all' concept. Learn more in this blog here.
10 May 2024
Discover how the technology everyone is talking about will impact the future workplace.
03 Nov 2023
Discover how technology is changing contact centers for the better with these top trends.
20 Dec 2023
Discover why executives need to remember the bigger picture in their rush to embrace generative AI technology.
28 Sep 2023
Generative AI may be the talk of the tech world but it needs to come with a warning sign.
01 Oct 2024
Discover why more businesses are focusing on the customers they already know.
30 Nov 2023
Meet the diversity and inclusion challenge by tapping into 25-plus years of experience.
07 Jun 2024
Learn why more companies are turning to outsourcing to help navigate difficult times.
10 May 2024
From hyperautomation to low-code platforms and increased focus on security, learn about the latest developments shaping the world of automation.
07 Jun 2024
Discover why engaging with customers means little without the support of a quality retention strategy.
08 Mar 2024
Discover the importance of CX and what digital tools are changing the status quo in the banking and finance industry.
20 Mar 2025
Don't just assume your customers are happy. Measure their experience with key metrics like CES, NPS and churn rate.
05 Feb 2024
Customer-centric companies are successful companies, which is why so many will be tapping into this year’s top tips for nurturing happier consumers.
07 Jun 2024
Tough economic times are a great time to consider outsourcing - but which destination would work best for your business?
10 Mar 2025
Discover how much it costs to outsource and what your business can expect.
07 Jun 2024
Outsourcing is a great way to save money but it is not a case of one size fits all. Learn the savings on offer and hidden costs to watch out for.
01 Dec 2023
The strategies contact center recruitment channels can use to attract and retain quality talent and how to correctly compensate these employees.
01 Oct 2024
An in-depth guide on what outsourcing actually is and the advantages hiring an offshore team can have for your business.
30 Nov 2023
Building and implementing a CX strategy takes time. Embracing the following principles is a key step towards enhancing CX within your organisation...
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