Managed & Outsourced Services

TECHNOLOGY & TRANSFORMATION SERVICES

What's new Data security when outsourcing: how to keep your data safe Data security when outsourcing: how to keep your data safe

Explore essential strategies for safeguarding your data with our comprehensive guide on data security in outsourcing.

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Contact Center as a Service

Unleash the power of seamless customer service.
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At Probe CX, we take your customer service dreams to new heights by offering cutting-edge omnichannel contact center as a service (CCaaS) cloud solutions

With our expertise in deploying industry-leading contact center platforms like Genesys Cloud, we transform your operations and deliver exceptional customer experiences. Our managed services extend across five countries, ensuring that your organization benefits from streamlined and efficient customer interactions.

Client Success Story

Our contact center as a service (CCaaS) solutions has led to notable client achievements such as an 86% reduction in voice calls and a 43% reduction in average handling times.

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Public transport agency grows social engagement by 40%

Featured Case Study

Public transport agency grows social engagement by 40% and reduces response times by 50%.

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A public transport provider directed 93% of calls through the correct call queues by implementing Oration, an easy-to-implement, low-cost, SaaS cloud-based contact center plugin.
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