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About Us
Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
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Awards and Accreditations
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
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Compliance
Industry-recognised certifications to protect what matters most to our clients and their customers.
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Locations
Over 9,000 team members delivering exceptional customer experiences across five countries.
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Vision and Culture
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
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Executive Team
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Customer Experience Management (CXM)
Data, Analytics & Artificial Intelligence
Consulting & Transformation
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Blog
Discover the latest insights, information and trends in blogs created by customer experience experts.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.
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News
Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
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Resources
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
What's new
Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
Vision and culture
Diverse. Empowered. Accountable. Innovative. Customer-obsessed. Respect. Empathy.
To be the digitally enabled, data driven and people led customer experience brand of choice.
We do things differently at Probe CX.
We prioritise innovation, empathy and respect to create positive customer, client and employee experiences. Driven by data and led by people, we are rooted in a culture of diversity, accountability and respect.
By putting ourselves in our client’s shoes, we ensure that our solutions are as human as they are digital.
What makes Probe CX unique?
With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation CX. We prioritize managing risks, using AI responsibly and truly understanding our clients' needs to deliver digital solutions with a human touch.
Our services
What we do
We enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. We design scalable, end-to-end CX solutions, understanding the pains of our clients, their employees and their customers.
Managed & Outsourced Services
Technology & Transformation Services
What does culture mean to us?
At Probe CX, our culture is built on the foundation of our values:
- Diverse, empowered and accountable
- Innovative and customer-obsessed
- Respect and empathy for all.
Empowering our people means providing them with the tools, support and opportunities to succeed. We take accountability seriously, ensuring we deliver on our promises. By fostering an empathetic and customer-obsessed mindset, we create a culture where everyone is motivated to provide exceptional service.
