Case Study
Discover how a superannuation and investment giant reduced contact center staffing needs with WFM optimization.
Case Study
A leading energy and gas industry retailer required support with credit collection activities and help to optimize their KMS.
Case Study
A global leading courier and freight service wanted to improve efficiencies and reduce their cost to serve by making live chat their channel of choice.
Case Study
Discover how an offshore-onshore hybrid collections model achieved 41% monthly savings and increased digital payments by 87%.
Case Study
Are you looking to manage high-volume customer inquiries while improving agent productivity and reducing costs?
Case Study
Is your existing tech infrastructure disjointed and having a negative effect on customer experience metrics?
Case Study
Experiencing substantial growth but low profitability margins?
Case Study
Want to enhance customer satisfaction and elevate the customer experience in your contact center?
Case Study
Experiencing challenges in your contact center's debt collection efforts? Need to enhance efficiencies while optimizing your debt recovery process?
Case Study
A private Australian health insurer wanted a channel shift strategy that improved messaging performance across their contact center.
Case Study
Is intense industry competition harming your customer experience metrics?
Case Study
Want to reduce staff workload and improve customer service by shifting simpler calls to cost-effective channels while still offering unique services?
Case Study
A 24/7 telehealth services provider reduces AHT by 35% across four major service queues while saving $10 million in labour costs.
Case Study
A financial technology organisation implemented a digital-first service model to achieve 75% CSAT scores.
Case Study
Have an event that requires the ramp-up of customer service, risk management and staffing support?
Case Study
A leading health and wellness group wanted to understand the driver behind the high volume of calls they received to improve their customer experiences.
Case Study
Concerned about outsourcing affecting customer interactions and brand perception? Looking to boost travel agent sales and improve sales conversion rates?
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