Managed & Outsourced Services

TECHNOLOGY & TRANSFORMATION SERVICES

What's new Increase contact center capacity by 463% with AI Increase contact center capacity by 463% with AI

Electricity and gas provider implemented AI-powered IVR systems and a flexible staffing model to meet increased caller surge demands.

Continue reading

Generative AI

Your generative AI journey begins here with us as your guiding hand.
Get in touch

Embracing the power of generative AI is just the beginning

Understanding how, where and when to deploy it strategically is the key to unlocking its true potential.

We know that one size does not fit all. Your organization is unique and so is the approach needed to grasp the true essence of generative AI and pinpoint areas where it can deliver significant value. Our commitment to continuously review and assess, drives an unwavering pursuit of competitive advantage.

Client Success Story

Global insurance group triages 90% of customer queries with generative AI
Global insurance group triages 90% of customer queries with generative AI
Is your customer service team struggling to answer an overwhelming amount of customer email queries? Across multiple shared mailboxes? It's time to automate.
Learn More

Related Resources

Customer experience (CX) tech: a banking and finance gamechanger | Probe CX

Brochure

Customer experience (CX) tech: a banking and finance gamechanger

Discover the importance of CX and what digital tools are changing the status quo in the banking and finance industry.

Continue reading
6 important CX metrics and KPIs (and how to measure them) | Probe CX

Blog

6 important CX metrics and KPIs (and how to measure them)

The must-know CX metrics to help you ‘be where your customers are’ and guide ...

Continue reading
Customer-centric trends shaping 2023 | Probe CX

Blog

Customer-centric trends shaping 2023

Customer-centric companies are successful companies, which is why so many ...

Continue reading

Connect with us

© Copyright 2024 Probe CX | All Rights Reserved
Privacy Policy | Responsible AI Policy | Financial Hardship Policy | Whistleblower Policy | Complaints Procedure | Supplier Code of Conduct