Real Time Speech Analytics
Understand what they are truly saying with the
help of our ground-breaking technology.
Analyze conversations to uncover powerful customer insights.
We harness cutting-edge technology to deploy state-of-the-art speech analytics software. Our solutions empower you to gain real-time insights and take proactive measures to enhance customer experiences. It's not just about listening to your customers – it's about comprehending their sentiments and intentions through our innovative data-driven and artificial intelligence-driven technology.
Client Success Story
Our real-time speech analytics services generated $3 million in additional sales revenue by identifying key factors driving customer inquiries across 10,000 inbound voice calls.
Read full story![](https://www.probecx.com/hs-fs/hubfs/Imported_Blog_Media/P_ResourceListing_Case-study-portfolio.png?width=852&name=P_ResourceListing_Case-study-portfolio.png)
Related Resources
![Why you should invest in both customer engagement and retention | Probe CX](https://6222830.fs1.hubspotusercontent-na1.net/hub/6222830/hubfs/P_BlogT_Why%20you%20should%20invest%20in%20both%20customer%20engagement%20and%20retention%20%281%29.jpg?width=960&name=P_BlogT_Why%20you%20should%20invest%20in%20both%20customer%20engagement%20and%20retention%20%281%29.jpg)
Why you should invest in both customer engagement and retention
Discover why engaging with customers means little without the support of a quality retention strategy.
Continue reading![Customer experience (CX) tech: a banking and finance gamechanger | Probe CX](https://6222830.fs1.hubspotusercontent-na1.net/hub/6222830/hubfs/Imported_Blog_Media/P_BlogT_Customer%20experience%20%28CX%29%20tech-%20a%20banking%20and%20finance%20gamechanger-3.jpg?width=440&name=P_BlogT_Customer%20experience%20%28CX%29%20tech-%20a%20banking%20and%20finance%20gamechanger-3.jpg)
Customer experience (CX) tech: a banking and finance gamechanger
Discover the importance of CX and what digital tools are changing the status ...
Continue reading![6 important CX metrics and KPIs (and how to measure them) | Probe CX](https://6222830.fs1.hubspotusercontent-na1.net/hub/6222830/hubfs/Imported_Blog_Media/P_BlogT_6%20important%20CX%20metrics%20and%20KPIs%20%28and%20how%20to%20measure%20them%29-3.jpg?width=440&name=P_BlogT_6%20important%20CX%20metrics%20and%20KPIs%20%28and%20how%20to%20measure%20them%29-3.jpg)
6 important CX metrics and KPIs (and how to measure them)
The must-know CX metrics to help you ‘be where your customers are’ and guide ...
Continue reading