CX Strategy
and Design
Our customer management systems and cx expertise extend across several areas, including experience design
By exploring the interactions people have with your business, we help create experiences that delight and keep them coming back for more. Invest in top-notch customer experience management (CXM) platforms, software and strategies to keep your customers happy and advocating for your brand.
Client Success Story
Our customer experience strategies have led to notable client achievements, including a 60% increase in call handling capacity and a web chat services NPS score of +21.94.
Read full story![Low-cost airline increases NPS results by up to +29 across voice and chat channels](https://www.probecx.com/hs-fs/hubfs/Probe/Other%20pages/resources/airline-case-study/P_AU_ResourceListing_Low-cost-airline-increases-NPS-results-by-up-to-%2B29-across-voice-and-chat-channels_SEP2023.png?width=852&name=P_AU_ResourceListing_Low-cost-airline-increases-NPS-results-by-up-to-%2B29-across-voice-and-chat-channels_SEP2023.png)
Featured Case Study
Airlines’ Nps Results Soar Off The Back Of Revamped Cx Strategy.
Read the case studyRelated Resources
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8 principles of customer experience
Building and implementing a CX strategy takes time. Embracing the following principles is a key step towards enhancing CX within your ...
Continue reading![Customer-centric trends shaping 2023 | Probe CX](https://6222830.fs1.hubspotusercontent-na1.net/hub/6222830/hubfs/Imported_Blog_Media/P_BlogT_Customer-Centric-Trends-Shaping-2023-3.jpg?width=440&name=P_BlogT_Customer-Centric-Trends-Shaping-2023-3.jpg)
Customer-centric trends shaping 2023
Customer-centric companies are successful companies, which is why so many ...
Continue reading![Outsourcing, Offshoring and Onshoring. What’s the difference? | Probe CX](https://6222830.fs1.hubspotusercontent-na1.net/hub/6222830/hubfs/Imported_Blog_Media/P_BlogT_Outsourcing%2c-Offshoring-and-Onshoring-What%E2%80%99s-the-difference-3.jpg?width=440&name=P_BlogT_Outsourcing%2c-Offshoring-and-Onshoring-What%E2%80%99s-the-difference-3.jpg)
Outsourcing, offshoring and onshoring. What's the difference?
Tough economic times are a great time to consider outsourcing - but which ...
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