Banking and finance

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Client success story

‘Buy now pay later’ provider achieves 70% first contact resolution

A financial technology organisation implemented a digital-first service model to achieve 75% CSAT scores.

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Keeping pace with fintech advancements

Financial services companies are struggling to keep up with the rapid evolution of fintech, which includes real-time payments, digital identity verification, contactless payments, buy-now-pay-later and cryptocurrencies. They need guidance on identifying and adopting these technologies to remain competitive and relevant in the digital era.

Overwhelming choice of payment technology providers

There is a vast and complex landscape of payment technology companies, making it challenging for financial institutions to choose the right partners and vendors. The need for expert research, data and peer community support to navigate this crowded space and make confident technology decisions is evident.

Prioritizing tech markets and avoiding hype

Financial institutions need help in discerning which tech markets to prioritize and which are mere hype. Access to proprietary data and in-depth information on market strategies is crucial to avoid making the wrong decisions when entering new technology markets.