Contact center operations
Master the intricacies of contact center engagement, ensuring you not only meet but exceed performance goals.
Promote contact center engagement by elevating customer experiences.
In today's ever-evolving world of customer engagement, businesses frequently encounter a diverse range of challenges that demand strategic solutions. From cultivating enduring customer relationships and optimizing revenue streams to effectively managing recovery and navigating through hardship, we've engineered our services to cater to the unique requirements of contact center environments.
Our global team of dedicated professionals is committed to delivering outstanding results and consistently exceeding your contact center objectives. With our comprehensive approach and tailored solutions that harness advanced technologies, we're here to help you unlock your full contact center potential.
Client success story
Leading courier and freight provider reduces costs and AHT by 56 seconds
A global leading courier and freight service wanted to improve efficiencies and reduce their cost to serve by making live chat their channel of choice.
Our locations
Onshore solutions
Outsourcing can transform businesses and many organizations love the idea of establishing their outsourced teams on home soil. Our onshore solutions allow companies to enjoy outsourcing benefits close to home.
Offshore solutions
Offshore outsourcing provides an opportunity to cut costs and enhance efficiencies. Probe CX excels with a leading network across countries tapping into excellent infrastructure and lower labor costs all backed by high literacy rates.
What we do
We enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. We design scalable, end-to-end CX solutions, understanding the pains of our clients, their employees and their customers.
Managed & Outsourced Services
Technology & Transformation Services
Let’s work together to realize digitally-enabled CX
