About Us

The home of digitally-enabled CX

The Probe CX promise

To create meaningful experiences that exceed expectations through our digitally-powered, people-first approach.

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What we do

We enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. We design scalable, end-to-end CX solutions, understanding the pains of our clients, their employees and their customers.

Managed & Outsourced Services

Contact Center Operations
Digital Operations
Staff Augmentation

Technology & Transformation Services

CX & Operations Strategy
CRM & Automation
Technology Services
Data & AI

Client success stories

We’ve partnered with businesses of all sizes to identify their challenges and create tailored solutions that drive CX success.

Leading courier and freight provider reduces costs and AHT by 56 seconds using voice-to-chat volume deflection

Energy retailer achieved bad debt reductions of $3.2 million through credit collection optimization

Outdoor retailer saved 40,000 labor hours through redesigned operations

Asia Pacific’s leading health and wellness group improved caller efficiencies by 75% with IVR implementation

Government sector meets 24/7 CX needs through virtual agent deployment

Domestic airline service increased voice channel NPS results from -13 to +16 by overhauling CX programs.

Where we came from and where we are going

Driven by data and led by people, we are rooted in a culture of diversity, accountability and respect. Our focus on continuous improvement and adaptability drives transformative customer experiences, helping clients stay competitive and set new standards for service excellence. We excel at creating sustainable success for our clients, employees and customers by fostering environments where people and technology work hand in hand.

Our vision is simple: to be the digitally enabled, data driven and people led customer experience brand of choice.

See our vision and culture