What's new Energy retailer saves $5.1 million with CX optimization

A leading energy and gas industry retailer required support with credit collection activities and help to optimize their KMS.

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The home of digitally-enabled CX

The Probe CX promise

To create meaningful experiences that exceed expectations through our digitally-powered, people-first approach.

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Client success stories

We’ve partnered with businesses of all sizes to identify their challenges and create tailored solutions that drive CX success.

reduces costs and AHT by 56 seconds

Leading courier and freight provider reduces costs and AHT by 56 seconds using voice-to-chat volume deflection

bad debt reductions of 3.2M

Energy retailer achieved bad debt reductions of $3.2 million through credit collection optimization

saved 40,000 labour hours

Outdoor retailer saved 40,000 labor hours through redesigned operations

improved caller efficiencies by 75%

Asia Pacific’s leading health and wellness group improved caller efficiencies by 75% with IVR implementation

meets 24 7 CX needs

Government sector meets 24/7 CX needs through virtual agent deployment

increased voice channel NPS results

Domestic airline service increased voice channel NPS results from -13 to +16 by overhauling CX programs.

Where we came from and where we are going

Driven by data and led by people, we are rooted in a culture of diversity, accountability and respect. Our focus on continuous improvement and adaptability drives transformative customer experiences, helping clients stay competitive and set new standards for service excellence. We excel at creating sustainable success for our clients, employees and customers by fostering environments where people and technology work hand in hand.

Our vision is simple: to be the digitally enabled, data driven and people led customer experience brand of choice.

Who do we work with

We help clients across a number of industries ranging from household names to ambitious start-ups.

Retail and eCommerce
Retail and eCommerce
We work with emerging and well-established brands to heighten purchase and service experiences, achieved through digital and human solutions.
Banking and Finance
Banking and Finance
We work with accounting firms, financial services providers, neobanks, fintech, credit unions and banks to produce customer service strategies that maximize efficiency and flexibility in an ever-changing financial landscape.
Healthcare
Healthcare
Using talent and tech to put your patients first.
Insurance
Insurance
Tech-centric strategics for customer peace of mind.
Fast Growing Tech
Fast Growing Tech
Scale quickly, reduce workloads and deliver a competitive edge with our first-class people and digital assets that support fast-growing tech companies.
Government
Government
Customer service fullfilment and nimble strategies for local, state and federal government departments.
401(K)
401(K)
Discover secure retirement plans fortified by streamlined compliance tools, advanced tech platforms and insightful analytics.
Telecommunications
Telecommunications
We work with leading telco brands, offering a range of contact center and consultancy services to provide omnichannel customer service that sets a new benchmark in the telecommunications industry.
Transport and Logistics
Transport and Logistics
Managing millions of client and end-user interactions per annum, our differentiated customer service management delivers reduced cost-to-serve through people and technology-led strategies.
Travel
Travel
Responsive customer service with round-the-clock capabilities, in a sector that’s all about the customer experience.
Utilities
Utilities
From managing connections and disconnections through to billing and debt collection, our customer experience strategies meet the needs of all types of customers and improve overall organizational efficiency.
Our peopl

Our people

We come from diverse backgrounds, united by a shared commitment to deliver exceptional customer experiences. 

Compliance

Compliance

We prioritize the security and trust of our clients and their customers to ensure we safeguard what matters most.

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