Global delivery provider's tech upgrade for enhanced data accuracy

NPS increased by +14 in six months.

Is your existing tech infrastructure disjointed and having a negative effect on customer experience metrics?

P_ResourceInside_Global delivery providers tech upgrade for enhanced data accuracy (LaLaMove_Genesys) V2

Download this case study to learn:

In this case study discover how a unified technology ‘re-vamp’ program:

  • Achieved labor cost savings of $250,000 annually
  • Reduced contact center average handling times by 25 seconds
  • Increased net promoter scores from +39 to +53 in just six months.

Download now for these insights and more.