Managed & Outsourced Services

TECHNOLOGY & TRANSFORMATION SERVICES

What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

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CASE STUDY

National telehealth services provider saves $10 million in labor costs

Reduce AHT by 35% across multiple service queues.
National telehealth services provider saves $10 million in labour costs

Are existing workforce management (WFM)  teams unable to handle increased call volumes or plan appropriate staff coverage? 

National telehealth services provider saves $10 million in labour costs

Download this case study to learn:

In this case study discover how efficient WFM project management and additional labour support achieved:

  • A 35% reduction in average handling times across four major contact queues.
  • Labour cost savings of up to $10 million as a result of a more efficient workforce due to correct agent allocation.

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