Managed & Outsourced Services

TECHNOLOGY & TRANSFORMATION SERVICES

What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.

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Contact Centre as a Service

Unleash the power of seamless customer service.
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At Probe CX, we take your customer service dreams to new heights by offering cutting-edge omnichannel contact centre as a service (CCaaS) cloud solutions

With our expertise in deploying industry-leading contact centre platforms like Genesys Cloud, we transform your operations and deliver exceptional customer experiences. Our managed services extend across five countries, ensuring that your organisation benefits from streamlined and efficient customer interactions.

CX Success Story

Our contact centre as a service (CCaaS) solutions has led to notable client achievements such as an 86% reduction in voice calls and a 43% reduction in average handling times.

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Public transport agency grows social engagement by 40%

Featured Case Study

Public transport agency grows social engagement by 40% and reduces response times by 50%.

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A public transport provider directed 93% of calls through the correct call queues by implementing Oration, an easy-to-implement, low-cost, SaaS cloud-based contact centre plugin.
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