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TECHNOLOGY & TRANSFORMATION SERVICES

What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.

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Transport and Logistics

Fast Track to Better Customer Experience

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The Transport And Logistics Industry Faces Considerable Challenges That Demand Immediate Attention

Operational efficiency optimisation, complex supply chain management and sustainability concerns are among the key obstacles. Delays, bottlenecks and inefficiencies disrupt the flow of goods and increase costs. Addressing these challenges requires investment in advanced technologies like automation, Internet of Things (IoT) and data analytics to improve efficiency, optimise routes and enhance supply chain visibility.

CX Success Story

We’ve empowered transport and logistics organisations to achieve exceptional results such as a 50% reduction in customer response times through call routing optimisation.

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Featured Case Study

Leading Courier And Freight Provider Reduces AHT By 56 Seconds While Also Lowering Costs.

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A global leading courier and freight service improved efficiencies and reduced their cost to serve by making live chat their channel of choice.
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