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Customer Experience Management

Customer Experience Management Services

Powered by people, we create meaningful customer experiences that exceed expectations and drive at your organisational objectives. 

Surpass expectations every time, on any channel
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Deliver on the changing standards of customer experience with an exceptional CX strategy. Our Customer Experience Management solutions — including award-winning onshore and offshore contact centres — personalise interactions at scale and in real time. From strategy to implementation, sales to loyalty, we ensure seamless, responsive delivery that drives down your costs and secures a competitive advantage. 
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Elevate the experience

We’re the leaders in CX. Engage and delight customers through fully managed contact centre operations spanning five strategic locations. 

Increase responsiveness

By recruiting talent at scale, teams expand flexibly to support your organisational objectives and in response to increased volumes.

Meet regulatory requirements

Access CXM compliant with regulations such as GDPR within an industry-leading security and compliance framework.

Lift loyalty, retention & revenue

Establish exceptional contact centre teams for enhanced customer satisfaction and NPS, changing detractors into loyal promoters.

Create competitive advantage 

Turn the customer experience into your greatest advantage. Mobilise empathetic, customer-first service teams that support the broader vision. 

Our capabilities

Onshore and offshore CXM solutions
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CX

Customer Service

Tap into a global talent pool of 9,000+ people committed to exceeding customer expectations on every interaction, with every message.

Onshore Staffing
Offshore Staffing
Overflow Support

Sales

Revenue Generation

Boost your balance sheet with the ultimate combination of strategy, talent and technology, powering any sales channel in any sector.

Channel Activation
Direct-to-Business Sales

Growth

Loyalty & Retention

We’re committed to achieving your retention goals. Cultivate satisfaction among your customer base with robust CX expertise and innovative technology. 

Contact Centre Solutions
Loyalty Programs
Win-Back Programs

Scale-up

Rapid Response Teams

Nimble talent meets reliable technology. Scale rapidly to meet unexpected spikes in volume by deploying up to 200 professionals online and on phone lines within 48 hours. 

Crisis Management
Rapid Support

Messaging

Live & Asynchronous Chat

Adapt to a world where customers connect anytime, anywhere and on any device. Unlock personalisation. Resolve queries faster. Delight your customers.

Real-Time Messaging
Asynchronous Messaging

Automation

Chatbots & Voicebots

Automate your customer interactions and design augmentation pathways that assist skilled specialist workforces. Optimise for success.

Chatbots
Voicebots
Virtual Agents

Engagement

Social Media Management

Build and connect with your community while maintaining the sustainability and credibility of your social platforms. Ensure responsive on-brand communications.

Content Distribution
Community Engagement
Content Moderation

Scale-up

Rapid Response Teams

Nimble talent meets reliable technology. Scale rapidly to meet unexpected spikes in volume by deploying up to 200 professionals online and on phone lines within 48 hours. 

Crisis Management
Rapid Support
Omnichannel service

Excellence delivered across touchpoints
Two customer support representatives wearing headsets work at computer monitors in a modern office. One person in the foreground smiles while speaking, as a colleague looks on from behind.
Premium CX over voice channels

Resolve high volumes of complex customer enquiries. Probe CX develops knowledgeable ambassadors of your brand to provide empathetic support over the phone and ensure customer satisfaction (CSAT). Your contact centre transforms into a strategic asset protecting brand reputation and loyalty.

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Efficient, scalable digital service

Drive down costs without sacrificing the customer experience. Through our suite of digital and AI solutions, we empower customers to use intuitive digital technologies (like virtual agents) for self-service and 24/7 issue resolution. This supports the scalability of your CX and maintains reliable, streamlined service.

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Why Probe CX

Delivering world-class experiences

We combine 45+ years of deep industry experience with innovative technology to ensure brands respond effectively to increasing customer expectations.
Diversified expertise
Top-tier talent
Scalable solutions
Trusted and proven

Create impactful CX outcomes

Partner with us to enhance satisfaction and loyalty, and achieve tangible results.

96

Accuracy rate

Achieved for the virtual agent in successfully resolving customer queries.

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>90

Conversion rates

Compared to the industry standard of 70%.

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$4 +

Increase in annual revenue

Sales optimisation program boosts sales and customer satisfaction is at an all time high.

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More on customer experience management

Let’s take your CX to new heights

Ask our team how we can partner with you and elevate the customer experience at scale.

Let’s take your CX to new heights

Ask our team how we can partner with you and elevate the customer experience at scale.