What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

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Energy retailer saves $5.1 million with CX optimisation | Probe CX
Client success story

Energy retailer saves $5.1 million with CX optimisation

A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.
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Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation | ProbeCX

Case Study

Superannuation and investment giant reduces contact centre staffing needs

Discover how a superannuation and investment giant reduced contact centre ...

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Five member engagement strategies for any business

Transform your members into passionate advocates. Discover actionable ...

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Convenience: a CX non-negotiable

The relentless pace of technology evolution is often referred to as the primary driver of market disruption, but a more immediate force is at ...

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