About us


The Probe CX promise
Probe CX helps unlock trapped value
From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes.
Managed & Outsourced Services
Technology & Transformation Services
Client success stories
We’ve partnered with businesses of all sizes to identify their challenges and create tailored solutions that drive CX success.
Leading courier and freight provider reduces costs and AHT by 56 seconds using voice-to-chat volume deflection
Outdoor retailer saved 40,000 labour hours through redesigned operations
Asia Pacific’s leading health and wellness group improved caller efficiencies by 75% with IVR implementation
Government sector meets 24/7 CX needs through virtual agent deployment
Domestic airline service increased voice channel NPS results from -13 to +16 by overhauling CX programs.
Where we came from and where we are going
Driven by data and led by people, we are rooted in a culture of diversity, accountability and respect. Our focus on continuous improvement and adaptability drives transformative customer experiences, helping clients stay competitive and set new standards for service excellence. We excel at creating sustainable success for our clients, employees and customers by fostering environments where people and technology work hand in hand.
Our vision is simple: to be the digitally enabled, data driven and people led customer experience brand of choice.
Who do we work with
We partner with corporate giants, government agencies and emerging businesses across various industries to deliver high-impact customer experience solutions.

Our people

Compliance
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