About Us

The home of digitally-enabled CX


Our one promise: we will help modernise the way you do business.



We’ve worked with many organisations around the world to identify their challenges and offer tailored solutions to help them reach their goals. Here are a just few client highlights.

reduces costs and AHT by 56 seconds

Leading courier and freight provider reduces costs and AHT by 56 seconds using voice-to-chat volume deflection

bad debt reductions of 3.2M

Energy retailer achieved bad debt reductions of $3.2 million through credit collection optimisation

saved 40,000 labour hours

Outdoor retailer saved 40,000 labour hours through redesigned operations

improved caller efficiencies by 75%

Asia Pacific’s leading health and wellness group improved caller efficiencies by 75% with IVR implementation

meets 24 7 CX needs

Government sector meets 24/7 CX needs through virtual agent deployment

increased voice channel NPS results

Domestic airline service increased voice channel NPS results from -13 to +16 by overhauling CX programs.

Where we came from and where we are going

From humble beginnings in 1979, we have grown to employ a dedicated team of 19,000-plus staff across five countries that is committed to helping our clients create environments for digitally-enabled CX to thrive. While we think like a large company when it comes to pursuing opportunities, we are like a family business when it comes to people. With multiple industry awards from leading research firms and institutions, we are on a mission to use our digital transformation capabilities and solutions to help clients become modern digital organisations.

Our vision is simple:

Purpose. People. Passion.

Passion is at the heart of our business. Passionate people are people with purpose and more likely to be engaged with their jobs and invested in the success of their clients.


We help clients across a number of industries ranging from household names to ambitious start-ups.

Industry awards

As one of the industry’s most awarded providers, we have a resume to match any of our competition.


Back2Back Leader (2021-2023): Digital Operations, Hybrid Working Solutions and Social Media CX Services

2023 Award Logo - Probe CX -small

Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2023

Customer Experience Management (CXM) in APAC 2023 - PEAK Matrix Award Logo - Major Contender copy

Major Contender: Customer Experience Management (CXM) APAC

Our peopl

Our people

The team that drives our passion to provide innovative, contemporary digital solutions with a human touch.



The industry-recognised certifications and chosen partners that help us protect what matters most to our clients and their customers.

Let’s work together to realiSe digitally-enabled CX