About Us

The home of digitally-enabled CX

THE PROBE CX PROMISE

Our one promise: we will help modernise the way you do business.

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WHAT WE DO

Probe CX designs and develops solutions for businesses ready to embrace the future. We produce great customer experiences. We synergise with our clients to ensure greater potency and constantly balance productivity and quality. We blend the best ideas with world-leading technology to make it easier for our partners to connect with their customers.

Services that deliver exceptional CX

Our personalised approach and powerful tools drive tangible results for businesses of all sizes.

Managed & Outsourced Services

Contact Centre Operations
Digital Operations
Knowledge Services
Shared Services

Technology & Transformation Services

CX & Operations Strategy
Digital Services
- NLP & Biometrics
- Real Time Speech Analytics
Intelligent Automation
Technology Services
Data & AI

CLIENT SUCCESS STORIES

We’ve worked with many organisations around the world to identify their challenges and offer tailored solutions to help them reach their goals. Here are a just few client highlights.

Leading courier and freight provider reduces costs and AHT by 56 seconds using voice-to-chat volume deflection

Energy retailer achieved bad debt reductions of $3.2 million through credit collection optimisation

Outdoor retailer saved 40,000 labour hours through redesigned operations

Asia Pacific’s leading health and wellness group improved caller efficiencies by 75% with IVR implementation

Government sector meets 24/7 CX needs through virtual agent deployment

Domestic airline service increased voice channel NPS results from -13 to +16 by overhauling CX programs.

Where we came from and where we are going

From humble beginnings in 1979, we have grown to employ a dedicated team of 18,000-plus staff across five countries that is committed to helping our clients create environments for digitally-enabled CX to thrive. While we think like a large company when it comes to pursuing opportunities, we are like a family business when it comes to people. With multiple industry awards from leading research firms and institutions, we are on a mission to use our digital transformation capabilities and solutions to help clients become modern digital organisations.

Our vision is simple:

Purpose. People. Passion.

Passion is at the heart of our business. Passionate people are people with purpose and more likely to be engaged with their jobs and invested in the success of their clients.

SEE OUR VISION

WHO DO WE WORK WITH

We help clients across a number of industries ranging from household names to ambitious start-ups.

Industry Awards

Probe CX has received more than 18 industry-recognised awards and accreditations from leading research firms and institutions.

Positioned 'Major Contender'

in the 2023 Everest Peak Matrix™ for Customer Experience Management (CXM).

Positioned as major contender Everest Group® said "Its digital and consulting offerings include contact center optimisation, customer journey mapping, CX strategy design, digital transformation, and predictive analytics to improve client operational efficiency."

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Leader in 2023 ISG Provider Lens™

Quadrant Report back to back for the third year.

"Probe CX’s strategy centres worldwide and industry expertise are complemented by local delivery and customisation capabilities. The company offers next-generation digital enablers to enhance clients’ digital transformation journey and enable them to provide end-to-end capabilities, bespoke solution delivery, and robust IT architecture and data security."

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