Who We Are

The Probe CX promise

To create meaningful experiences that exceed expectations through our digitally-powered, people-first approach.

Client success stories

We’ve partnered with businesses of all sizes to identify their challenges and create tailored solutions that drive CX success.

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Leading courier and freight provider reduces costs and AHT by 56 seconds using voice-to-chat volume deflection

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Energy retailer achieved bad debt reductions of $3.2 million through credit collection optimisation
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Outdoor retailer saved 40,000 labour hours through redesigned operations

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Asia Pacific’s leading health and wellness group improved caller efficiencies by 75% with IVR implementation

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Government sector meets 24/7 CX needs through virtual agent deployment

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Domestic airline service increased voice channel NPS results from -13 to +16 by overhauling CX programs.

Where we came from and where we are going

Driven by data and led by people, we are rooted in a culture of diversity, accountability and respect. Our focus on continuous improvement and adaptability drives transformative customer experiences, helping clients stay competitive and set new standards for service excellence. We excel at creating sustainable success for our clients, employees and customers by fostering environments where people and technology work hand in hand.

Our vision is simple: to be the digitally enabled, data driven and people led customer experience brand of choice.

Who do we work with

We partner with corporate giants, government agencies and emerging businesses across various industries to deliver high-impact customer experience solutions.

Our people

Our people

We come from diverse backgrounds, united by a shared commitment to deliver exceptional customer experiences.
Compliance

Compliance

We prioritise the security and trust of our clients and their customers to ensure we safeguard what matters most.
Insights