Customer Service
Whether you need overflow support, offshoring solutions or onshore solutions, we've got you covered.
Exceed Customer Expectations
With Probe CX, you can tap into a global talent pool or work with local people committed to world-class results.
Client Success Story
Our customer service solutions have led to notable client achievements, including a 90% customer support quality score and an 88% digital support occupancy rate.
Read full story![Buy now pay later’ provider achieves 70% first contact resolution](https://www.probecx.com/hs-fs/hubfs/Probe/resources/buy-now-pay-later-provider-achieves-70-percent-first-contact-resolution/P_ResourceListing_%E2%80%98Buy-now-pay-later%E2%80%99-provider-achieves-70%25-first-contact-resolution-and-75%25-CSAT-scores.png?width=852&name=P_ResourceListing_%E2%80%98Buy-now-pay-later%E2%80%99-provider-achieves-70%25-first-contact-resolution-and-75%25-CSAT-scores.png)
Featured Case Study
‘buy Now Pay Later’ Provider Achieves 70% First Contact Resolution And 75% Csat Scores.
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A financial technology organisation utilised onshore and offshore teams via a ‘digital-first’ service model to handle the overwhelming volume of email enquiries from customers in the ANZ market.
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Related Resources
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Why outsource to the Philippines?
Interested in outsourcing to the Philippines? Check out Probe CX’s top reasons why in this blog here.
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Outsourcing, offshoring and onshoring. What's the difference?
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