Contact Centre Operations

Master the intricacies of contact centre engagement, ensuring you not only meet but exceed performance goals.

Promote contact centre engagement by elevating customer experiences.

In today's ever-evolving world of customer engagement, businesses frequently encounter a diverse range of challenges that demand strategic solutions. From cultivating enduring customer relationships and optimising revenue streams to effectively managing recovery and navigating through hardship, we've engineered our services to cater to the unique requirements of contact centre environments.

Our global team of dedicated professionals is committed to delivering outstanding results and consistently exceeding your contact centre objectives. With our comprehensive approach and tailored solutions that harness advanced technologies, we're here to help you unlock your full contact centre potential.

Client Success Story

Our contact centre operations have helped our clients to increase first-contact resolution rates to 70% and customer satisfaction scores to 75%.

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Our Locations

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Onshore Solutions

Outsourcing can transform businesses and many organisations love the idea of establishing their outsourced teams on home soil. Our onshore solutions allow companies to enjoy outsourcing benefits close to home.

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Offshore Solutions

Offshore outsourcing provides an opportunity to cut costs and enhance efficiencies. Probe CX excels with a leading network across countries tapping into excellent infrastructure and lower labour costs all backed by high literacy rates.