Contact centre operations
Master the intricacies of contact centre engagement, ensuring you not only meet but exceed performance goals.
Promote contact centre engagement by elevating customer experiences.
In today's ever-evolving world of customer engagement, businesses frequently encounter a diverse range of challenges that demand strategic solutions. From cultivating enduring customer relationships and optimising revenue streams to effectively managing recovery and navigating through hardship, we've engineered our services to cater to the unique requirements of contact centre environments.
Our global team of dedicated professionals is committed to delivering outstanding results and consistently exceeding your contact centre objectives. With our comprehensive approach and tailored solutions that harness advanced technologies, we're here to help you unlock your full contact centre potential.
Client success story
Superannuation and investment giant reduces contact centre staffing needs
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
Our locations
Onshore solutions
Outsourcing can transform businesses and many organisations love the idea of establishing their outsourced teams on home soil. Our onshore solutions allow companies to enjoy outsourcing benefits close to home.
Offshore solutions
Offshore outsourcing provides an opportunity to cut costs and enhance efficiencies. Probe CX excels with a leading network across countries tapping into excellent infrastructure and lower labour costs all backed by high literacy rates.
Our services
Probe CX helps unlock trapped value
From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes.
Managed & Outsourced Services
Technology & Transformation Services
Let’s work together to realise digitally-enabled CX
