Managed & Outsourced Services

TECHNOLOGY & TRANSFORMATION SERVICES

What's new Creating exceptional customer experiences by 'doing it better' Creating exceptional customer experiences by 'doing it better'

Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.

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ENHANCED CX

Amplifying human capabilities with technological excellence
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The home of digitally-enabled CX

Design

We help organisations create the blueprint for delivering exceptional customer experiences through innovative, contemporary digital solutions with a human touch.

Build

We combine the latest technology with people, process and data to deploy market-leading customer solutions that accelerate time to value and deliver sustained high performance.

Operate

We provide organisations with a complete end-to-end service for customer operations, based upon the principles of service excellence, exceptional customer outcomes and continuous performance improvement.

Optimise and Transform

We live in a fast-moving world. Organisations need to continually adapt and change to remain relevant to their customers. Our digital transformation capabilities and solutions help clients deliver the uplift required to become modern digital organisations.

Our goal

Probe CX is committed to helping our clients become modern digital organisations

Using human-led technology, we help organisations transform their digital capabilities to remain relevant to their customers in an ever-changing world. From workforce management and people and culture, to intelligent automation and outsourced services, our focus is on creating environments for digitally-enabled CX to thrive.

our goal
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Years’ Experience
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Goal
Our approach

WE DO THINGS DIFFERENTLY AT PROBE CX

We manage risk to create value. We focus on responsible use of AI. We put ourselves in our clients’ shoes. While helping modernise organisations is top of our priority list, we are equally passionate about doing so in a manner that is socially responsible and sustainable. In a world that has never been more competitive, we provide innovative, contemporary digital solutions with a human touch.

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The industries we serve

Your trusted partner in providing business solutions

We help clients across a number of industries, ranging from household names to ambitious start-ups. Learn how we can help make a difference in your sector.

Retail and eCommerce
Retail and eCommerce
We work with emerging and well-established brands to heighten purchase and service experiences, achieved through digital and human solutions.
Banking and Finance
Banking and Finance
We work with accounting firms, financial services providers, neobanks, fintech, credit unions and banks to produce customer service strategies that maximise efficiency and flexibility in an ever-changing financial landscape.
Healthcare and Insurance
Healthcare and Insurance
Empathetic customer service and seamless back office solutions for healthcare and insurance companies.
Fast Growing Tech
Fast Growing Tech
Scale quickly, reduce workloads and deliver a competitive edge with our first-class people and digital assets that support fast-growing tech companies.
Automotive
Automotive
Customer experience journeys that create and maintain strong relationships, and lead to brand loyalty and customer advocacy for well-known automotive brands.
Government
Government
Customer service fullfilment and nimble strategies for local, state and federal government departments.
Superannuation
Superannuation
Helping our clients deliver for their members through smarter processes, improved technology and first-rate customer service.
Telecommunications
Telecommunications
We work with leading telco brands, offering a range of contact centre and consultancy services to provide omnichannel customer service that sets a new benchmark in the telecommunications industry.
Transport and Logistics
Transport and Logistics
Managing millions of client and end-user interactions per annum, our differentiated customer service management delivers reduced cost-to-serve through people and technology-led strategies.
Travel
Travel
Responsive customer service with round-the-clock capabilities, in a sector that’s all about the customer experience.
Utilities
Utilities
From managing connections and disconnections through to billing and debt collection, our customer experience strategies meet the needs of all types of customers and improve overall organisational efficiency.
Our promise

We will help modernise the way you do business

Watch how we will make it happen.

Who we are

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Industry awards

Over 16 industry-recognised awards and accreditations from leading research firms and institutions

There is no doubt we help our clients do customer experience better but don't just take our word for it. As one of the industry's most awarded providers - including being named Frost & Sullivan's Contact Centre Outsourcing Provider of the Year for 10 consecutive years we have a resume to match any of our competition.

Leader and Star Performer
Leader and Star Performer
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Social Media CX Services
Social Media CX Services
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Digital Operations
Digital Operations
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Frost and Sullivan
Frost and Sullivan
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Hybrid Working Solutions
Hybrid Working Solutions
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Australian Growth Company Awards
Australian Growth Company Awards
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Best Virtual Hiring Process
Best Virtual Hiring Process
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Insights

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