We are Probe CX

The people you employ. The culture you build. The processes you implement. Every element matters in the search for customer experience excellence and nothing matters more than the technology you deploy. Probe CX specialises in the digital CX transformation that allows businesses of all sizes and in all industries to reduce customer effort, remove needless complexity and optimise business outcomes. We not only know technology but know how to make it work for you.

• Business Insights and Analytics
  
• Intelligent Automation
  
• IVR and NLP Technology
  

Every team member has the power to help grow a business’s brand – and potentially harm it. That’s why we recruit, train and nurture the best people in Australia and abroad to deliver our clients the results they are searching for. When a business partners with Probe CX, they can rest easy knowing they have teamed with an outsourcing provider that boasts the experience, knowledge and technology to help them rise above the pack.

• Back Office
  
• Contact Centre
  
• Credit and Collections
  
• Overflow Services
  
• Social Media
  
• Onshore
  
• Offshore
  

Running a technology firm is not for the fainthearted. Decisions need to be made on the run. Long-term visions must be balanced with short-term needs. The ability to scale quickly can be as stressful as it is welcome. While some executives try to navigate such hurdles on their own, smarter players turn to Australia’s leading customer experience organisation for the advice and support they need to do it better. Probe CX has been helping ambitious organisations develop and achieve strategic goals for decades and is ready to do the same for you.

• Consulting
  
• Customer Management and CX
  
• Knowledge Managment