Discover what we do

We are Probe CX

Your trusted partner for doing customer experience better

Team Members
Strategic Locations
Years Experience
industry awards
Our goal

Probe CX is in the business of making other business better.

Better than our competitors.
BETTER than our competitors.
Better than our clients demand
BETTER than our clients demand.
Better than our clients' customers might reasonably expect.
BETTER than our clients’ customers might reasonably expect.
Better than our clients' customers might reasonably expect.
BETTER than yesterday.

The true measure of our success is the satisfaction of our clients’ customers and that's why we spend every day (and many nights) customising the solutions we offer to their specific requirements. Using human-led technology and NEXT generation customer experience, we help our clients solve their pain points, engage with and satisfy their customers and ultimately achieve results that have a positive impact on their reputations and bottom lines.

In more than 40 years, Probe CX has never had a client that didn't want to do it better — and that's why we get a kick out of helping them do just that.

Our solutions

Probe CX is next generation driven.

That means we put human intelligence and passion first. We simplify rather than complicate. We deploy the power of technological magic. Most of all, we offer solutions that deliver memorable customer experiences and, in turn, better outcomes for our clients.

Our approach


We think and behave differently, we look and sound different, and that's because we know savvy businesses want alternatives to traditional suppliers. Being different also makes it easier for us to help our clients navigate the constant changes happening around them. We're not different for the sake of being different - we're different because it's the key to achieving customer experience.

Discover our ethos
The industries we serve

Your trusted partner in providing business solutions.

The only thing more exciting than working with one of the world's biggest brands is working with many of them. For more than 40 years, we have shared our expertise and knowledge with clients ranging from household names to ambitious start-ups and, no matter their industry, we've offered the solutions they need to stand out from the crowd.

Our promise

We're on a mission to change the way you do business.

See how we go about doing it better than our competitors, better than our client's demand and better than yesterday.

Who we are

Industry awards

Over 15 industry-recognised awards and accreditions from leading research firms and institutions.

There is no doubt we help our clients do customer experience better but don't just take our word for it. As one of the industry's most awarded providers - including being named Frost & Sullivan's Contact Centre Outsourcing Provider of the Year for ten consecutive years we have a resume to match any of our competition.

Tips for humanising CX while prioritising automation

Tips for humanising CX while prioritising automation

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Part 3 Generative AI special report: the future of work
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Case Study
Home care management provider implements automation for 360-degree care
Are your home care platforms and systems outdated and non-scalable? Unable to customise healthcare needs?
Let’s work together to achieve better CX