With Nearly 16 Million
Delivering exceptional customer experiences and optimising processes are critical for success. Superannuation funds must develop winning strategies and coordinate the right blend of people and digital solutions to meet members' needs. Timely access to reliable information is crucial, requiring the reduction of roadblocks and the improvement of the customer experience through superior technology and highly qualified staff.
An ever-evolving landscape
Superannuation funds continue to face an ever-evolving industry landscape across multiple dimensions.
The regulatory environment continues to evolve and remains extremely complex. Meeting compliance requirements while remaining member-centric requires innovation, continuous monitoring and adaptation.
There is a growing demand for seamless digital experiences as members grow younger and more attuned to digital experiences in other aspects of their lives. Superannuation funds need to invest in modern technology and user-friendly platforms to improve member education and enhance member engagement and satisfaction.
Personalisation and communication
Tailoring member services and communication to individual member needs is critical in setting members up for good retirement outcomes. Funds need to employ advanced data analytics to understand member needs and preferences and deliver personalised advice proactively and support members more effectively. Effective and proactive communication is essential for keeping members informed about their superannuation and fostering trust that their needs are being looked after.
The finance and accounting sector is burdened by repetitive and time-consuming tasks, which is why robotic process automation is ideal...Continue reading