What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

When the unforeseen or unexpected happens, you need a nimble and reliable combination of human resource and underlying technology.

For anything from natural disasters to cyber events to snap election campaigns, we can scale rapidly to support unexpected spikes in volume with up to 200 people on phones and computers within 48 hours.

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Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation | ProbeCX

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Superannuation and investment giant reduces contact centre staffing needs

Discover how a superannuation and investment giant reduced contact centre ...

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Blog

Convenience: a CX non-negotiable

The relentless pace of technology evolution is often referred to as the ...

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The AI revolution is no longer a distant promise; it's a present-day imperative. When applied strategically, AI can improve both productivity ...

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