CASE STUDY

‘Buy now pay later’ provider achieves 70% first contact resolution

Digital-first service model achieves 75% CSAT score
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Experiencing an overwhelming volume of email enquiries? Require a fast and efficient solution to ensure rapid customer response and support with back-office tasks?

P_‘Buy now pay later’ provider achieves 70% first contact resolution and 75% CSAT scores_inside

Download this case study to learn:

In this case study, discover how an offshore support team supported a tech company to achieve a:

  • 90% customer support quality score
  • 80% voice support occupancy rate 
  • 88% digital support occupancy rate
  • 75% customer satisfaction score
  • 70% first contact resolution rate.

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