Industries we work with
Trusted partner for businesses across all industries
Probe CX has important and valued clients across a wide and diverse range of industries and sectors, from mining to finance, healthcare to telecommunications, governments to retail and so many more. But, what they all have in common is a need to ensure that their customer experience - no matter who those customers are - is optimised at every touchpoint.
BFSI
When dealing in banking & finance, superannuation and insurance, customer interactions and transactions are crucial.
Government
Customer service fulfilment and nimble strategies for local, state and federal government departments.
Healthcare
Using talent and tech to put your patients first.
Mining
If you conduct your business in the mining sector, you know it can be challenging.
Retail & eCommerce
We work with emerging and well-established brands to heighten purchase and service experiences, achieved through digital and human solutions.
Telecommunications
We work with leading telco brands, offering a range of contact centre and consultancy services to provide omnichannel customer service that sets a new benchmark in the telecommunications industry.
Transportation & Logistics
Managing millions of client and end-user interactions per annum, our differentiated customer service management delivers reduced cost-to-serve through people and technology-led strategies.
Travel
Responsive customer service with round-the-clock capabilities, in a sector that’s all about the customer experience.
Utilities
From managing connections and disconnections through to billing and debt collection, our customer experience strategies meet the needs of all types of customers and improve overall organisational efficiency.