What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

When the unforeseen or unexpected happens, you need a nimble and reliable combination of human resource and underlying technology.

For anything from natural disasters to cyber events to snap election campaigns, we can scale rapidly to support unexpected spikes in volume with up to 200 people on phones and computers within 48 hours.

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Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation | ProbeCX

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Superannuation and investment giant reduces contact centre staffing needs

Discover how a superannuation and investment giant reduced contact centre ...

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Five member engagement strategies for any business

Transform your members into passionate advocates. Discover actionable ...

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Convenience: a CX non-negotiable

The relentless pace of technology evolution is often referred to as the primary driver of market disruption, but a more immediate force is at ...

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