Transformative Probe CX services
Solutions that deliver exceptional customer experiences
Manage your customers’ needs and interactions, and exceed their expectations with next generation CX strategy and implementation across every foreseeable situation and application.
No matter the size or type of business you run, Probe CX has a range of services through Customer Experience Management (CXM), Data, Analytics & AI, Consulting & Transformation and Enterprise Services that can create exceptional customer experiences every time.
Banking & Finance
We work with accounting firms, financial services providers, neobanks, fintech, credit unions and banks to produce customer service strategies that maximise efficiency and flexibility in an ever-changing financial landscape.
Fast Growing Tech
Scale quickly, reduce workloads and deliver a competitive edge with our first-class people and digital assets that support fast-growing tech companies.
Government
Customer service fulfilment and nimble strategies for local, state and federal government departments.
Healthcare
Using talent and tech to put your patients first.
Insurance
Tech-centric strategics for customer peace of mind.
Retail & eCommerce
We work with emerging and well-established brands to heighten purchase and service experiences, achieved through digital and human solutions.
Superannuation
Helping our clients deliver for their members through smarter processes, improved technology and first-rate customer service.
Telecommunications
We work with leading telco brands, offering a range of contact centre and consultancy services to provide omnichannel customer service that sets a new benchmark in the telecommunications industry.
Transportation & Logistics
Managing millions of client and end-user interactions per annum, our differentiated customer service management delivers reduced cost-to-serve through people and technology-led strategies.
Travel
Responsive customer service with round-the-clock capabilities, in a sector that’s all about the customer experience.
Utilities
From managing connections and disconnections through to billing and debt collection, our customer experience strategies meet the needs of all types of customers and improve overall organisational efficiency.