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What's new Increase contact centre capacity by 463% with AI Increase contact centre capacity by 463% with AI

Electricity and gas provider implemented AI-powered IVR systems and a flexible staffing model to meet increased caller surge demands.

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Why Probe CX

We create blueprints for delivering exceptional CX.

About Probe CX

Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.

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VISION AND CULTURE

We help our clients become modern digital organisations by combining the latest technology with people, processes and data.

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EXECUTIVE TEAM

Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.

COMPLIANCE

Industry-recognised certifications and chosen partners that help us protect what matters most to our clients and their customers.

AT A GLANCE

Probe CX’s 19,000-plus team members deliver exceptional customer experiences, onshore and offshore, from our cutting-edge delivery centres across four countries.

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RECOGNISED FOR EXCELLENCE
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REASONS TO CHOOSE PROBE CX

The top 9 reasons to get closer acquainted with Probe CX.

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