Fast Growing Tech

Optimal services for companies on the move

GROW WITH US

YOUR PARTNER IN SCALING AND EVOLVING

In the fast-paced world of technology, growth is a journey, not a destination. Tech companies, especially emerging companies, face the daunting task of scaling efficiently while maintaining operational excellence. It’s about evolving, maturing and overcoming the pains that come with expansion.

Initially, the focus is on laying the groundwork. We understand that starting small doesn’t mean thinking small. Our partnership is designed to support you from ‘zero to hero’, providing the essential support to set up your services, ensuring that your team is well-equipped and your operations are seamless.

As your company matures, the challenges evolve. The need shifts from basic capacity building to enhancing customer experience and operational sophistication. This is where we step in to offer support in areas critical to your growth trajectory, such as:

Client success story
ENABLING GROWTH FOR A GLOBAL
FINTECH COMPANY

CLIENT

A fintech firm specialising in 'buy now, pay later' services faced challenges managing customer enquiries and back-office tasks in the ANZ market, hindering its expansion plans.

SOLUTION

We provided an offshore team to handle customer emails, scaling up operations to support the client’s entry into the USA and UK markets. Our team adapted to more complex tasks and expanded to support digital-first strategies and peak periods.

RESULTS

Our support led to significant performance improvements, including a 90% customer support quality score, 75% customer satisfaction and notable enhancements in resolution times and handling efficiency.

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