What's new Energy retailer saves $5.1 million through credit management and knowledge system optimization

A leading energy and gas industry retailer required support with credit collection activities and help to optimize their KMS.

If you conduct your business in the mining sector, you know it can be challenging.

Global fiscal policy swings and shifts, supply and demand factors causing price fluctuations, the cost of labour and fuel and even natural disasters and climate conditions are all out of your control.

So, it’s important to control the things you can. Customer experience, revenue generation and retention, technical support and transforming your business to keep in step are just part of what we have to offer mining companies. We can work with you to unlock hidden value through greater efficiencies and better technology. Let’s work together and maximise them.

‘Buy now pay later’ provider achieves 70% first contact resolution
Client success story

‘Buy now pay later’ provider achieves 70% first contact resolution

A financial technology organisation implemented a digital-first service model to achieve 75% CSAT scores.
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Energy retailer saves $5.1 million with CX optimization | Probe CX

Case Study

Energy retailer saves $5.1 million with CX optimization

A leading energy and gas industry retailer required support with credit ...

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Types of AI agents, their benefits and examples | Probe CX

Blog

Types of AI agents, their benefits and examples

Dive into the world of AI agents, exploring their types, benefits, and ...

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Five member engagement strategies for any business

Blog

Five member engagement strategies for any business

Transform your members into passionate advocates. Discover actionable strategies to elevate member engagement and achieve organisational success.

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