Genesys Cloud

Modernise your omnichannel customer experience

Genesys Cloud consolidates all channels into a single, unified software platform. Through intelligent routing capabilities aided by artificial intelligence, it ensures conversations get to the right agent based on skill set, context and intent analysis. This allows your agents to provide tailored, efficient service from a user-friendly desktop interface that requires minimal training.

As your contact centre technology partner, Probe CX provides comprehensive services around the Genesys Cloud platform, including:

Workforce optimization tools like forecasting, scheduling and real-time adherence tracking to ensure your team operates at peak efficiency.
The ability to rapidly iterate processes, flows and automation through intuitive configuration instead of complex coding and development cycles.
Seamless integration with your current systems and applications via open APIs and out-of-the-box connectors.
A cloud-native, secure architecture that scales elastically while meeting compliance standards like ISO 27001 and IRAP.

Today’s customers expect seamless service across every channel - voice, messaging, email, social media and more. If your contact center technology can’t keep up, you risk frustrating customers and missing opportunities. Probe CX’s cloud contact center solution, powered by the Genesys Cloud platform, provides a modern approach to omnichannel customer experience orchestration.