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About Us
Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
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Awards and Accreditations
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
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Compliance
Industry-recognised certifications to protect what matters most to our clients and their customers.
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Locations
Over 9,000 team members delivering exceptional customer experiences across five countries.
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Vision and Culture
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
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Executive Team
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Customer Experience Management (CXM)
Data, Analytics & Artificial Intelligence
Consulting & Transformation
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Blog
Discover the latest insights, information and trends in blogs created by customer experience experts.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.
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News
Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
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Resources
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
What's new
Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
Customer journey improvement
Peer inside the minds of your customers to better understand what they want and need.
Our experts use lean six sigma methodology
Map the steps customers take when engaging with businesses and design better pathways to optimize their potential.
Client success story
Leading courier and freight provider reduces AHT by 56 second while also lowering costs
A global leading courier and freight service wanted to improve efficiencies and reduce their cost to serve by making live chat their channel of choice.
Energy retailer saves $5.1 million through credit management and knowledge system optimization
The client One of Australia's largest retailers in the energy and gas industry.
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Types of AI agents: benefits and examples
From simple chatbots to sophisticated self-driving cars, AI agents are evident across various aspects of our lives, making processes more...
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Five member engagement strategies for any business
Transform your members into passionate advocates. Discover actionable ...