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About Us
Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
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Awards and Accreditations
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
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Compliance
Industry-recognised certifications to protect what matters most to our clients and their customers.
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Locations
Over 9,000 team members delivering exceptional customer experiences across five countries.
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Vision and Culture
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
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Executive Team
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Customer Experience Management (CXM)
Data, Analytics & Artificial Intelligence
Consulting & Transformation
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Blog
Discover the latest insights, information and trends in blogs created by customer experience experts.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.
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News
Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
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Resources
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
What's new
Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
Loyalty and retention
Nurture a loyal and committed customer base that keeps coming back for more.
Foster customer loyalty, one interaction at a time.
Quality interactions are at the core of achieving customer retention goals. At Probe CX our mission is to cultivate happiness among your customer base, and we do so with a blend of contact centre expertise, innovative solutions and dedicated win-back and loyalty programs.
Our team is driven by the goal of nurturing customer relationships that stand the test of time. We specialize in fostering a culture of satisfied and loyal customers, achieved through the power of meaningful interactions.
Client success story
Leading courier and freight provider reduces AHT by 56 second while also lowering costs
A global leading courier and freight service wanted to improve efficiencies and reduce their cost to serve by making live chat their channel of choice.
Energy retailer saves $5.1 million through credit management and knowledge system optimization
The client One of Australia's largest retailers in the energy and gas industry.
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Types of AI agents: benefits and examples
From simple chatbots to sophisticated self-driving cars, AI agents are evident across various aspects of our lives, making processes more...
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Five member engagement strategies for any business
Transform your members into passionate advocates. Discover actionable ...