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About Us
Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
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Awards and Accreditations
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
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Compliance
Industry-recognised certifications to protect what matters most to our clients and their customers.
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Locations
Over 9,000 team members delivering exceptional customer experiences across five countries.
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Vision and Culture
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
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Executive Team
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Customer Experience Management (CXM)
Data, Analytics & Artificial Intelligence
Consulting & Transformation
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Blog
Discover the latest insights, information and trends in blogs created by customer experience experts.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.
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News
Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
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Resources
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
What's new
Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
Proven automation (RPA)
Optimize your operations through automation. Our robotic process automation (RPA) services are designed to help you provide exceptional customer experiences through automation technology, machine learning and artificial intelligence.
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With an AI-first mindset and an agile approach, we harness analytics and design thinking to provide best-in-breed solutions that amplify the benefits of automation across your business.
Our experienced consultants are equipped to help you scale up the impact of automation with ready-to-go solutions that deliver long-term value.
By identifying the root cause of your challenges and quantifying the benefits of solving them, we stimulate new thinking and deliver increased value over time. Whether you need customer self-service or agent intervention for more complex interactions, our human-led automation solutions are here to help you shape a better relationship with your customers in the digital world.
Client success story
Energy retailer saves $5.1 million with CX optimization
A leading energy and gas industry retailer required support with credit collection activities and help to optimize their KMS.
Energy retailer saves $5.1 million through credit management and knowledge system optimization
The client One of Australia's largest retailers in the energy and gas industry.
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Types of AI agents: benefits and examples
From simple chatbots to sophisticated self-driving cars, AI agents are evident across various aspects of our lives, making processes more...
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Five member engagement strategies for any business
Transform your members into passionate advocates. Discover actionable ...